McDonald’s attempts to lure back customers with open kitchen concept in Japan

It’s no secret that McDonald’s Japan has been on a slippery slope following several food safety scandals in recent years. In 2014, the fast food giant reported its first annual loss in 11 years, which amounted to 21.84 billion yen (around US$176 million).

In an effort to restore trust and reaffirm their commitment to quality assurance, the fast food chain recently fitted out two stores in Japan with an “open kitchen” design, allowing customers to get an inside view of operations to see just how orders are made, from start to finish.

But will this be enough to bring customers back to the golden arches?

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