One of the many things we love about Japan is its amazing customer service, from intelligent packing to omnipresent station attendants who pop out of the walls to help you.
So we weren’t too surprised to hear that an airport in Japan has been judged to be the best airport in the world for baggage handling. And the details of the top-notch service that helped Kansai International Airport clinch the title are really quite impressive. For starters, the Osaka airport hasn’t lost a single item of luggage in over 20 years.
Asian airports were highly-ranked at the recent World Airport Awards, with Changi Airport Singapore chosen as the best airport in the world for the third year running.
UK-based airline consultancy Skytrax assessed 550 airports around the globe, using reviews from 13 million passengers and ranking the airports in 20 categories. Kansai International was singled out in the baggage-handling category for its fast turnaround times and customer-focused attention to detail. Baggage handling staff at the Osaka airport have a rule of placing suitcases on carousels with the handles facing outwards, to make it easier for passengers to collect their luggage.
▼ It’s the little things, eh?
But it’s the fact the airport hasn’t lost a single piece of luggage since opening in 1984 that’s impressed us the most. So does this mean you should start flying into Kansai International instead of one of the Tokyo airports? Sounds like your bags are guaranteed to arrive, doesn’t it! Well, the odds are pretty good…but we wouldn’t want to jinx it.
WORLD’S BEST AIRPORTS 2015
1. Singapore Changi Airport
2. Incheon International Airport
3. Munich Airport
4. Hong Kong International Airport
5. Tokyo International Airport (Haneda)
6. Zurich Airport
7. Central Japan International Airport
8. London Heathrow Airport
9. Amsterdam Schiphol Airport
10. Beijing Capital International Airport
Source: Asahi Shimbun, World Airport Awards
Featured image: Wikipedia/663highland
Nintendo opens free gameplay area in Japan’s Kansai International Airport
Traveler at Japan’s Kansai International Airport confirmed infected with measles, caution urged
Kansai Airport’s open-to-anyone lounge is a great way to relax and refresh on your Japan journey
Video of Japanese airport baggage handlers’ amazing service fills rest of the world with jealousy
ANA sends over 5,000 passengers to their destinations without luggage in one day
7-Eleven Japan releases a crazy new viral sandwich: Chocolate Sprinkles and Whipped Cream
Studio Ghibli releases the My Neighbour Totoro tea caddy, with a magical self-closing lid
Nine amazing off-the-beaten-path cherry blossom spots in Japan for yaezakura and shidarezakura
Create a tiny Ghibli anime world on your bookshelf with new miniature papercraft art kits
Starbucks Japan releases new My Fruit³ Frappuccino at only 34 stores around the country
Public restrooms in Osaka to get in-stall video screens with ads
Starbucks Japan releases new sakura goods and drinkware for cherry blossom season 2026
A secluded British mansion in Chiba is a hidden holy land for afternoon tea lovers
One Piece Tamagotchis let you raise Chopper and other adorable virtual pirate pets【Video】
New smartphone game turns car models into anime girls with model-worthy looks
Japanese onsen egg maker from 100-yen store Daiso needs to be on your shopping list
Cherry blossoms begin blooming in Japan with record-early starts for sakura season
Tokyo government organizes food truck event to clear out delinquent/homeless teen gathering area
Stunning central Japan wisteria festival is like a purple fantasy straight out of a Ghibli movie
When will the cherry blossoms reach full bloom in Japan this year?[Forecast]
Studio Ghibli unveils new Rollbahn notebook in honour of Howl’s Moving Castle
Studio Ghibli adds new anime tumblers to its cool streetwear brand in Japan
Universal Studios’ Sailor Moon theme park attraction is finally coming to America
Starbucks Japan unveils new sakura cherry blossom collection for hanami season 2026
Train station platform ramen store closes its doors on half a century of history in Tokyo
Studio Ghibli releases Catbus pullback keychain that runs like the anime character
Nine great places to see spring flowers in Japan, as chosen by travelers (with almost no sakura)
Starbucks Japan releases first-ever Hinamatsuri Girls’ Day Frappuccino
Studio Ghibli adds new Mother’s Day gift sets to its anime collection in Japan
Virtual idol Hatsune Miku redesigned with look that adds new elements and brings back old ones
Survey asks foreign tourists what bothered them in Japan, more than half gave same answer
Japan’s human washing machines will go on sale to general public, demos to be held in Tokyo
Starbucks Japan releases new drinkware and goods for Valentine’s Day
We deeply regret going into this tunnel on our walk in the mountains of Japan
Studio Ghibli releases Kodama forest spirits from Princess Mononoke to light up your home
Japan’s newest Shinkansen has no seats…or passengers [Video]
Major Japanese hotel chain says reservations via overseas booking sites may not be valid
Put sesame oil in your coffee? Japanese maker says it’s the best way to start your day【Taste test】
No more using real katana for tourism activities, Japan’s National Police Agency says
Travel from Kansai Airport to Osaka aboard the Star Wars: The Force Awakens express
American arrested for bringing gun, ammo, and hidden knife through Japanese customs
Osaka International Airport has a sake tasting machine for 100 yen a cup
Japan’s official Hello Kitty Airport holds ribbon-cutting ceremony, now welcoming travelers【Pics】
Travellers sleep on cardboard beds at Narita Airport while waiting for coronavirus test results
Chubu Centrair International Airport gets Twitter account shut down for being underaged
Japanese conductor apologizes for “inconvenience of many foreign passengers being on the train”
Japan has only one airport named after a samurai, so let’s check out Kochi Ryoma【Photos】