customer service

Japan Rail apologises for discrimination “misunderstanding” with Russian sign

Railway company’s dedication to customer service backfires, landing it in hot water instead. 

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Japanese supermarket entrusts customers with unusual discount sticker system

A new way to make the customer feel like God in Japan.

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We rent Kappa Sushi’s conveyor belt, turn our home into a kaitenzushi restaurant

Amazing rental service lets you take the conveyor belt out of the sushi restaurant and back to your home!

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Ghibli Museum store shares the task all new employees struggle with, and how to overcome it【Vid】

Catbus? Adorable! Cat jar? Scourge of new staff members.

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Japanese train station returns lost item to customer with a heartwarming message

Rail staff know how bad it feels to lose an item during your travels.

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Japanese snack maker apologizes for commotion caused by 1.7-cent price increase

Tiny Umaibo difference is big news in the Japanese snack world.

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“Genius” child seat at food court in Japanese shopping mall goes viral

Another example of amazing customer service in Japan.

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Miyagi restaurant refuses to accept customers’ money after tsunami warning evacuation

Company’s policy is to place human life above all else.

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Final Fantasy XIV suspends sales because too many people want to play it

The game not enough people wanted to play when it launched now has the exact opposite problem.

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What kind of restaurant attracts the politest customers in Japan? Twitter user has a theory

A chance at love means a higher probability of good customer behavior, she says.

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Huge lock on Japanese public toilet door is true display of kind customer service

Genius idea warms the hearts of people around the nation.

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Overly honest taiyaki restaurant flooded with customers after admitting to reducing sweet beans

Honesty is the best store policy.

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Super God Neiger of Akita helps kid get favorite soft drink with the power of customer service

Not all heroes wear capes. Some just wear pointy shoulder pads.

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Pokémon Store closing down gives fans big old Poké-tears with heart-melting receipt message

Okayama branch has more to say than just goodbye.

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Domino’s Pizza Japan apologizes for freaking out Londoner with fish and chips pizza, offers free pie

Tongue-in-cheek tweet leads to offer for free pizza in the belly.

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This isn’t the type of self-service they were meaning.

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Behind the counter: what it’s like to work as All Nippon Airways ground staff【Video】

An exclusive sneak peek for the curious and airplane fans!

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Japan’s postal service: So great it’ll even deliver a single leaf to your home

Handled with care and delivered in perfect condition.

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Osaka man charged with spitting in front of same pickle shop for most of 2020

We all have our own ways to keep busy during the pandemic.

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Kappa Sushi rents out conveyor belt for diners to use at home

Popular restaurant chain lets you take a conveyor belt home with your takeaway!

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