Photo book takes you on a journey through some of the most iconic Starbucks stores in Japan.
customer service
Japan is now at a cultural tipping point, where foreign influences threaten to destroy local customs.
Cat got your tongue on where to stay? Choose one of these lodgings where the felines play a purrfect part of the customer service.
“More than friends less than lovers” team shows us what it takes to look after thousands of commuters on the rails.
Orient Industry shows that in Japan, the customer is always supposed to be appreciated and respected.
Unusual design in Kansai is a clever example of thoughtful customer service, designed specifically with the user in mind.



































































