customer service
Guidebooks love to say it’s because Japanese people think tipping is rude, but that’s not even close to the whole story.
Leaping into action and clearing Japan’s already high bar for customer service in an amazing way.
Family Mart relaxes customer service rules in recognition of clerks who aren’t native Japanese speakers, also allows dyed hair.
At Lawson convenience stores, they’ll hand you your coffee, and you’re gonna like it, dammit.
When you stop and think about it, putting pictures of cockroaches on a product for people who hate them is kind of a weird strategy.
Video game giant continues to be a customer service titan as it restores fan’s original model 3DS.
Shelf-stocking technique has some saying they’ll never shop at the branch, or even the chain, again.
Manners maketh the man. Unless he’s at a convenience store, according to some Japanese social media users as debate over manners erupts.
Seniors especially irked by the mechanical process, but most people agree it’s kind of pointless anyway.
Most Japanese machines adhere to the philosophy that traveling is not about the destination, but the journey.
Warmhearted hospitality plus unforgiving customers equals the world’s highest service standards.
Fast food location’s Smile Improvement training is keeping an extremely close eye on employee conduct.
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Now
Man runs amok inside Osaka convenience store, reminds everyone of the Yakuza video game
Online crossdressing stores now offer silicone bodysuits and masks that look like the real thing
We ate “pizza-buns” from four different Japanese convenience stores to find which reigns supreme
Half of Tokyo’s universities to use credits to “convince” students to volunteer in 2020 Olympics
Kumiko: The exquisitely delicate side of traditional Japanese woodwork
New Kirby Cafe opening in Tokyo is going to suck up all of our dinner plans【Photos】
Man gets dumped by girlfriend, sings “Mamma Mia” in post-breakup music video recorded in Kyoto
How do people in Japan feel about eating whale? We asked five people for their opinions
Awesome Tokyo restaurant caps diners’ dinner price, and after that anything you order is free!
Did Prime Minister Abe just make an entire protest disappear?
Weekly
Japanese Twitter users shocked to learn how much The Simpsons voice actors get paid
U.S. soldier’s failed attempt to give Japanese policemen some cool drinks melts Internet’s heart
Furious itasha owner turns his anime car into a literally painful trap of spikes after trip to Daiso
Our Japanese reporter rewatches first episode of Dragon Ball, concludes Bulma’s a psychopath- Awesome Tokyo restaurant caps diners’ dinner price, and after that anything you order is free!
Naomi Osaka stirs up debate about what it means to be Japanese following U.S. Open victory
Are Japan’s sexy anime illustration light novel covers going too far?
The beautiful models and awesome booths of Tokyo Game Show 2018【Photos】
What happened when Conan O’Brien visited the Toto Japanese toilet showroom in Tokyo 【Video】
Japanese high school student turns heads with bold fashion choice at Harajuku
Monthly
Idol singer forgets to shut off streaming camera, giggles over how much she makes per video【Vid】
Reports suggest that some Japanese players are quite distressed over Pokémon GO’s newest event- Naomi Osaka stirs up debate about what it means to be Japanese following U.S. Open victory
Japanese Twitter shares the funniest “mysterious Japanese” that they’ve heard from foreigners
Ridiculously buff cat has the bodybuilder physique of dreams, sparks jealousy in netizens’ hearts
Soulless titan’s face peeking out from the ground scares the living daylights out of people- Japanese Twitter users shocked to learn how much The Simpsons voice actors get paid
Conan O’Brien arrives in Japan, dresses up as a Harajuku girl in Tokyo 【Pics & Videos】
Our Japanese language reporter tries out hair replacement surgery (viewer discretion is advised)
Domino’s Pizza delivery driver battles Typhoon Jebi in Japan, video goes viral 【Video】
Yearly
Depressed Japanese gamer brightens his days by giving himself a log-in bonus for his real life- Idol singer forgets to shut off streaming camera, giggles over how much she makes per video【Vid】
Video of Japanese airport baggage handlers’ amazing service fills rest of the world with jealousy
What does “Konnichiwa” really mean? Understanding Japanese greetings
This is what a 10,000-yen (US$92) Tokyo bento boxed lunch looks like【Taste test】- Reports suggest that some Japanese players are quite distressed over Pokémon GO’s newest event
- Naomi Osaka stirs up debate about what it means to be Japanese following U.S. Open victory
- Japanese Twitter shares the funniest “mysterious Japanese” that they’ve heard from foreigners
Aspiring Canadian cosplayer living in Tokyo arrested for immigration fraud sham marriage
Japan’s record-setting heat wave is hot enough to melt anime figure ankles
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New Kirby Cafe opening in Tokyo is going to suck up all of our dinner plans【Photos】
Man gets dumped by girlfriend, sings “Mamma Mia” in post-breakup music video recorded in Kyoto
How do people in Japan feel about eating whale? We asked five people for their opinions
Awesome Tokyo restaurant caps diners’ dinner price, and after that anything you order is free!
Did Prime Minister Abe just make an entire protest disappear?
TeamLab Borderless: A visitor’s guide to Tokyo’s new jaw-dropping interactive light museum
Japanese version of Clean Bandit’s song “Solo” is set in Kyoto, impresses Japanese fans
Japanese Twitter shares the funniest “mysterious Japanese” that they’ve heard from foreigners
Hello Kitty’s hilariously meta YouTube debut is a hit with netizens, earns likes and subscribers
What’s really for breakfast? 20 Japanese people give us a peek at their morning meal【Photos】
Fan Creates Anime Intro For Power Rangers: Shattered Grid
SoftBank’s mascot dog behaving badly at bizarre press conference
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