customer service

Japanese snack maker puts wrong genus of flower on package, rewards customer who noticed

Luckily, Lunch Pack takes their botany very seriously and corrected the mistake.

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Convenience store shopper panicked to find bread section empty, until finding out why

Timing is everything.

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Man orders nothing but a free smile from McDonald’s Japan using Uber Eats

Delivery charges applied, of course.

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Tokyo Disneyland’s Twitter lets you feel like a guest without setting foot in the park, and fans are thrilled

“We hope we can bring a little cheer into your day,” the official account posted.

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Japanese airline thanks passengers during coronavirus slump with a special message 【Photos】

A little customer appreciation can go a long way.

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Nintendo brightens the life of a Game Boy-loving 95-year-old Japanese grandmother

Another heartwarming tale of Nintendo’s legendary God-like customer service.

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“The world does not revolve around you!” Japanese shop clerk unleashes frustration on Twitter

The shop clerk implores customers to stop treating them “like punching bags” over the lack of masks on sale.

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Survey finds only six percent of Japanese workers motivated, seventh lowest in the world

Read all about this troubling social trend…or don’t. What do I care?

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Tokyo Disneyland’s attention to detail really ‘leafs’ an impression!

The Magic Kingdom leaves no stone unturned when it comes to customer service!

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Love doll funeral service in Japan helps silicone lovers rest in peace

Say sayonara to your love dolls and figurines with the help of a Japanese monk who’s also an AV actress

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A company that sends flowers when your cat passes away? Japanese Twitter touched by sweet story

The world needs more good guy companies like this one

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Elementary student asks Nintendo when the new Animal Crossing comes out, gets a letter in reply

This little girl is frantically waiting for Animal Crossing on Nintendo Switch… Sounds like a job for Nintendo’s legendary customer service!

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Doll otaku’s plastic bedmate gets loving hospitality from beautiful Japanese hot spring inn

Traditional ryokan in onsen resort town wants to make sure both guests sleep tight.

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Japan’s worst Amazon deliveryman caught in the act【Video】

Terrible customer service, pretty decent arm strength.

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Do your kids believe in Santa? Japanese electronics shop wants to know for a very special reason

A simple Nintendo Switch purchase comes with a surprising question, and amazing customer service.

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Saitama senior arrested after calling telecom provider 24,000 times to complain

A one-week reign of touch-tone terror consisting of 411 calls led to the arrest.

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Japanese company officially bans employees from licking fingers when handling papers or money

Keep your saliva in your mouth, not on things other people are going to touch, taxi company says.

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HacoKara Karaoke Box: The best way to de-stress at the cinema in Japan

Mr Sato belts out a tune in the phone-booth style box and emerges like Superman.

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Japanese system engineer uses kitty power to keep angry customers from yelling at him

Ingenious idea turns system errors into something to look forward to.

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High-end karaoke chain invites anyone to come in for water and rest even if not a customer

Pasela’s gesture is simple but effective, and receiving lots of praise.

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