customer service

Japanese office worker accidentally calls angry customer stupid, things turn out surprisingly well

You won’t find this technique in the employee manual.

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English mistake makes Kyoto the enemy of the world

Look out — Japan’s old capital appears to be rising again, with an army of koi fish behind it.

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What happens when you wear a smile mask on a Japanese train?

The face mask that’s meant to show people how happy you are looks rather odd when used in real life.

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Kyoto’s Kinkakuji creates unusual photo opportunity for visitors

World Heritage-listed Golden Pavilion is currently covered up for repairs, but that doesn’t mean you won’t be able to see the building. 

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Japanese convenience store customers reimagined as gacha game characters

Working at a konbini is like playing roulette with a gacha game mechanic.

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Can you spot the problem with this Tokyo subway sign in this tale of awesome customer service?

One day after it was pointed out on social media, it was fixed.

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Two incredibly important phrases to remember when shopping in Japan

Japan is known for its excellent customer service, but being an excellent customer is important too.

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Japanese snack maker puts wrong genus of flower on package, rewards customer who noticed

Luckily, Lunch Pack takes their botany very seriously and corrected the mistake.

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Convenience store shopper panicked to find bread section empty, until finding out why

Timing is everything.

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Man orders nothing but a free smile from McDonald’s Japan using Uber Eats

Delivery charges applied, of course.

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Tokyo Disneyland’s Twitter lets you feel like a guest without setting foot in the park, and fans are thrilled

“We hope we can bring a little cheer into your day,” the official account posted.

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Japanese airline thanks passengers during coronavirus slump with a special message 【Photos】

A little customer appreciation can go a long way.

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Nintendo brightens the life of a Game Boy-loving 95-year-old Japanese grandmother

Another heartwarming tale of Nintendo’s legendary God-like customer service.

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“The world does not revolve around you!” Japanese shop clerk unleashes frustration on Twitter

The shop clerk implores customers to stop treating them “like punching bags” over the lack of masks on sale.

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Survey finds only six percent of Japanese workers motivated, seventh lowest in the world

Read all about this troubling social trend…or don’t. What do I care?

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Tokyo Disneyland’s attention to detail really ‘leafs’ an impression!

The Magic Kingdom leaves no stone unturned when it comes to customer service!

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Love doll funeral service in Japan helps silicone lovers rest in peace

Say sayonara to your love dolls and figurines with the help of a Japanese monk who’s also an AV actress

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A company that sends flowers when your cat passes away? Japanese Twitter touched by sweet story

The world needs more good guy companies like this one

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Elementary student asks Nintendo when the new Animal Crossing comes out, gets a letter in reply

This little girl is frantically waiting for Animal Crossing on Nintendo Switch… Sounds like a job for Nintendo’s legendary customer service!

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Doll otaku’s plastic bedmate gets loving hospitality from beautiful Japanese hot spring inn

Traditional ryokan in onsen resort town wants to make sure both guests sleep tight.

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