customer service

Domino’s Pizza Japan apologizes for freaking out Londoner with fish and chips pizza, offers free pie

Tongue-in-cheek tweet leads to offer for free pizza in the belly.

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Engrish mistake turns innocent sign into X-rated notice at Japanese store

This isn’t the type of self-service they were meaning.

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Behind the counter: what it’s like to work as All Nippon Airways ground staff【Video】

An exclusive sneak peek for the curious and airplane fans!

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Japan’s postal service: So great it’ll even deliver a single leaf to your home

Handled with care and delivered in perfect condition.

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Osaka man charged with spitting in front of same pickle shop for most of 2020

We all have our own ways to keep busy during the pandemic.

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Kappa Sushi rents out conveyor belt for diners to use at home

Popular restaurant chain lets you take a conveyor belt home with your takeaway!

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With 3DS repair service ending, Nintendo once again shows its god-tier customer service【Photos】

Special Animal Crossing-edition owner gets a surprise when Nintendo fixes her busted handheld.

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The good, the bad, and the ugly of half-price stickers at Japanese supermarkets

One person’s bargain is another’s burden.

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Japanese train conductor flips off rail fan photographer, prompts apology from JR

Conductor flips the bird on snowy night in Tokyo.

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Nintendo’s “God-like” customer service warms hearts again, this time helping a husband in Japan

Solving a mystery and saving a marriage is all in a day’s work for this beloved Japanese gaming company.

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Japanese office worker accidentally calls angry customer stupid, things turn out surprisingly well

You won’t find this technique in the employee manual.

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English mistake makes Kyoto the enemy of the world

Look out — Japan’s old capital appears to be rising again, with an army of koi fish behind it.

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What happens when you wear a smile mask on a Japanese train?

The face mask that’s meant to show people how happy you are looks rather odd when used in real life.

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Kyoto’s Kinkakuji creates unusual photo opportunity for visitors

World Heritage-listed Golden Pavilion is currently covered up for repairs, but that doesn’t mean you won’t be able to see the building. 

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Japanese convenience store customers reimagined as gacha game characters

Working at a konbini is like playing roulette with a gacha game mechanic.

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Can you spot the problem with this Tokyo subway sign in this tale of awesome customer service?

One day after it was pointed out on social media, it was fixed.

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Two incredibly important phrases to remember when shopping in Japan

Japan is known for its excellent customer service, but being an excellent customer is important too.

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Japanese snack maker puts wrong genus of flower on package, rewards customer who noticed

Luckily, Lunch Pack takes their botany very seriously and corrected the mistake.

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Convenience store shopper panicked to find bread section empty, until finding out why

Timing is everything.

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Man orders nothing but a free smile from McDonald’s Japan using Uber Eats

Delivery charges applied, of course.

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