customer service

Lawson convenience stores continue to hand people their coffee, even though no one wants them to

At Lawson convenience stores, they’ll hand you your coffee, and you’re gonna like it, dammit.

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Japanese bug spray maker shows it cares with packaging option with no pictures of gross roaches

When you stop and think about it, putting pictures of cockroaches on a product for people who hate them is kind of a weird strategy.

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Nintendo replaces almost all of gamer’s broken 3DS, hardly charges him anything for the parts

Video game giant continues to be a customer service titan as it restores fan’s original model 3DS.

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“Nasty” photo of convenience store clerk at work highlights Japan’s strict cleanliness standards

Shelf-stocking technique has some saying they’ll never shop at the branch, or even the chain, again.

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Should saying thanks at a Japanese convenience store go without saying?

Manners maketh the man. Unless he’s at a convenience store, according to some Japanese social media users as debate over manners erupts.

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Japanese mother finds long-lost childhood cookie recipe, proceeds to bake her heart out

And it’s all thanks to the people working hard behind the scenes.

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Japanese convenience stores showing “hardening of society” with touch-screen age verification?

Seniors especially irked by the mechanical process, but most people agree it’s kind of pointless anyway.

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Japanese customer finds run-in with “Indian” convenience store clerk a refreshing experience

Sometimes good customer service means calling a jerk a “jerk.”

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Many in Japan ask, “Why don’t our train ticket machines just ask us for our destination?”

Most Japanese machines adhere to the philosophy that traveling is not about the destination, but the journey.

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Flight attendants help man transporting wife’s ashes, move Japanese Twitter to tears

How one man’s heartbreaking flight turned into one of his most memorable.

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What if we told you this badly Photoshopped image isn’t Photoshopped at all?

Nothing fishy about this photo at all.

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Why is Japanese customer service so amazing? Because in Japan it’s one strike and you’re out

Warmhearted hospitality plus unforgiving customers equals the world’s highest service standards.

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McDonald’s Japan branch wants employees to literally smile for the cameras recording their faces

Fast food location’s Smile Improvement training is keeping an extremely close eye on employee conduct.

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Tokyo Disneyland employees are willing to take your bloody tissues off your hands, guest reveals

Hardcore hospitality recalled in comical recreation.

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National Garden employee says he let 160,000 foreigners in for free because he was scared of them

Sometimes it pays to look intimidating.

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Top 3 most feared customers according to former phone sales rep

Who beats out religious proponents and yakuza for the most feared customer to encounter at a mobile phone counter?

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5 things about Japanese customer service that surprise foreign visitors

In Japan, the customer is God, and sometimes that means going above and beyond to please with distinctive styles of service.

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Japanese commenters applaud tweet denouncing over-entitled customers

When “the customer is God” starts to go to the customers’ head, one hero stands to put things in perspective.

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Ticket machine at Japanese train station surprises everyone with its rudeness【Video】

In a society that prides itself on polite customer service, this ticket machine stands out for its hilariously impolite treatment of customers.

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Seats descend from ceiling on Japanese train to provide extra comfort for passengers【Video】

It might look like brand new technology, but this surprising system is on a train that’s been running for more than forty years.

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