customer service

UX at Japanese convenience store is a heartwarming example of excellent customer service

A simple design makes daily life so much easier for customers.

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One of Japan’s best revolving sushi chains lets you check online if your favorite fish is in stock

No more getting to the restaurant only to find they don’t have what you want!

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Nintendo takes steps to protect staff from growing problem of customer harassment

Nintendon’t take grief from customers anymore.

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What happens if you drop your keys into an elevator shaft gap? Kyoto company explains【Video】

You know, aside from you screaming “Noooooo!!!!!”?

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Japanese customer service amazes foreign soccer player eight months after unfortunate taxi ride

Danish soccer player has been winning fans in Japan, and he’s become a big fan of Japan too.

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Japan Rail apologises for discrimination “misunderstanding” with Russian sign

Railway company’s dedication to customer service backfires, landing it in hot water instead. 

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Japanese supermarket entrusts customers with unusual discount sticker system

A new way to make the customer feel like God in Japan.

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We rent Kappa Sushi’s conveyor belt, turn our home into a kaitenzushi restaurant

Amazing rental service lets you take the conveyor belt out of the sushi restaurant and back to your home!

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Ghibli Museum store shares the task all new employees struggle with, and how to overcome it【Vid】

Catbus? Adorable! Cat jar? Scourge of new staff members.

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Japanese train station returns lost item to customer with a heartwarming message

Rail staff know how bad it feels to lose an item during your travels.

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Japanese snack maker apologizes for commotion caused by 1.7-cent price increase

Tiny Umaibo difference is big news in the Japanese snack world.

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“Genius” child seat at food court in Japanese shopping mall goes viral

Another example of amazing customer service in Japan.

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Miyagi restaurant refuses to accept customers’ money after tsunami warning evacuation

Company’s policy is to place human life above all else.

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Final Fantasy XIV suspends sales because too many people want to play it

The game not enough people wanted to play when it launched now has the exact opposite problem.

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What kind of restaurant attracts the politest customers in Japan? Twitter user has a theory

A chance at love means a higher probability of good customer behavior, she says.

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Huge lock on Japanese public toilet door is true display of kind customer service

Genius idea warms the hearts of people around the nation.

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Overly honest taiyaki restaurant flooded with customers after admitting to reducing sweet beans

Honesty is the best store policy.

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Super God Neiger of Akita helps kid get favorite soft drink with the power of customer service

Not all heroes wear capes. Some just wear pointy shoulder pads.

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Pokémon Store closing down gives fans big old Poké-tears with heart-melting receipt message

Okayama branch has more to say than just goodbye.

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Domino’s Pizza Japan apologizes for freaking out Londoner with fish and chips pizza, offers free pie

Tongue-in-cheek tweet leads to offer for free pizza in the belly.

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