customer service
Cashier follows customer’s request to the letter but still gives him the last thing he expected.
Guidebooks love to say it’s because Japanese people think tipping is rude, but that’s not even close to the whole story.
Leaping into action and clearing Japan’s already high bar for customer service in an amazing way.
Family Mart relaxes customer service rules in recognition of clerks who aren’t native Japanese speakers, also allows dyed hair.
At Lawson convenience stores, they’ll hand you your coffee, and you’re gonna like it, dammit.
When you stop and think about it, putting pictures of cockroaches on a product for people who hate them is kind of a weird strategy.
Video game giant continues to be a customer service titan as it restores fan’s original model 3DS.
Shelf-stocking technique has some saying they’ll never shop at the branch, or even the chain, again.
Manners maketh the man. Unless he’s at a convenience store, according to some Japanese social media users as debate over manners erupts.
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Japanese women categorise male friends by levels of intimacy, from hugging to bathing
Japanese dating site’s picture of ideally attractive woman: young, no sleeves, college education
Lost something on a Japanese train? Look for it at the railway’s lost-and-found market
New Starbucks Dark Night Frappuccino debuts at sunset with cup cosplay costumes for Halloween
Japan’s craziest, most terrifying video game arcade is going out of business【Photos】
Man in China says he likes Pokémon’s Team Rocket on social media, company makes him issue apology
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World’s #1 Smash Bros. player takes on random kid in Japan’s Narita Airport
Typhoon Hagibis turns skies in Japan purply pink, makes people fear the end is nigh
Shibuya rats scuttle along streets in the wake of Typhoon Hagibis【Video】
Japanese Mame Shiba Inu banknote design pays homage to nation’s beloved dog- Man in China says he likes Pokémon’s Team Rocket on social media, company makes him issue apology
Japanese news agency under fire for announcing Nobel Prize goes “to foreigners”
You can now turn your smartphone into a Pokémon Pokédex thanks to Bandai【Photos】
Monthly
PewDiePie buys house in Japan, calls it “a dream come true”
Naruto’s author Kishimoto reveals what characters’ names would’ve been if editor didn’t intervene- Japanese Phantom Cheesecake: A sweet so popular 2,000 sold in ten minutes
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Uniqlo announces new line of awesome Dragon Ball T-shirts and hoodies【Photos】 
We took advantage of Burger King’s Whopper Jr. sale in an extreme way
Kyoto Animation will use none of its arson donations for business recovery, all of it for victims
Pakistani Japanese citizen is tired of the cops asking him for his foreign resident card
Hayao Miyazaki has turned down multiple offers from Hollywood to make live-action Nausicaa movie
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Which Pokémon are you? Official quiz reveals your Poké-personality, and how to take it in English- PewDiePie buys house in Japan, calls it “a dream come true”
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We asked a Niantic insider 30 questions about Pokémon Go, learned a lot of useful information
Japanese woman stumbles on the power of the infamous “gaijin seat” phenomenon during flight
Why do Japanese recycle bins have two openings but dump everything into the same compartment?
Tokyo public schools will stop forcing students with non-black hair to dye it, official promises- Japanese Phantom Cheesecake: A sweet so popular 2,000 sold in ten minutes
Japanese baseball teen refuses walk after getting hit by pitch, follows up with home run【Video】
50-year-old Japanese woman pulls off amazing Love Live! anime idol cosplay【Photos】
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