When you stop and think about it, putting pictures of cockroaches on a product for people who hate them is kind of a weird strategy.
customer service
Video game giant continues to be a customer service titan as it restores fan’s original model 3DS.
Shelf-stocking technique has some saying they’ll never shop at the branch, or even the chain, again.
Manners maketh the man. Unless he’s at a convenience store, according to some Japanese social media users as debate over manners erupts.
Seniors especially irked by the mechanical process, but most people agree it’s kind of pointless anyway.
Most Japanese machines adhere to the philosophy that traveling is not about the destination, but the journey.
Warmhearted hospitality plus unforgiving customers equals the world’s highest service standards.
Fast food location’s Smile Improvement training is keeping an extremely close eye on employee conduct.
Who beats out religious proponents and yakuza for the most feared customer to encounter at a mobile phone counter?
In Japan, the customer is God, and sometimes that means going above and beyond to please with distinctive styles of service.
When “the customer is God” starts to go to the customers’ head, one hero stands to put things in perspective.
In a society that prides itself on polite customer service, this ticket machine stands out for its hilariously impolite treatment of customers.
It might look like brand new technology, but this surprising system is on a train that’s been running for more than forty years.
Thousands of passengers arrived at their destinations all over Japan last night, only to find that everyone’s bags were left behind.
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