customer service

Nintendo brightens the life of a Game Boy-loving 95-year-old Japanese grandmother

Another heartwarming tale of Nintendo’s legendary God-like customer service.

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“The world does not revolve around you!” Japanese shop clerk unleashes frustration on Twitter

The shop clerk implores customers to stop treating them “like punching bags” over the lack of masks on sale.

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Survey finds only six percent of Japanese workers motivated, seventh lowest in the world

Read all about this troubling social trend…or don’t. What do I care?

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Tokyo Disneyland’s attention to detail really ‘leafs’ an impression!

The Magic Kingdom leaves no stone unturned when it comes to customer service!

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Love doll funeral service in Japan helps silicone lovers rest in peace

Say sayonara to your love dolls and figurines with the help of a Japanese monk who’s also an AV actress

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A company that sends flowers when your cat passes away? Japanese Twitter touched by sweet story

The world needs more good guy companies like this one

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Elementary student asks Nintendo when the new Animal Crossing comes out, gets a letter in reply

This little girl is frantically waiting for Animal Crossing on Nintendo Switch… Sounds like a job for Nintendo’s legendary customer service!

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Doll otaku’s plastic bedmate gets loving hospitality from beautiful Japanese hot spring inn

Traditional ryokan in onsen resort town wants to make sure both guests sleep tight.

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Japan’s worst Amazon deliveryman caught in the act【Video】

Terrible customer service, pretty decent arm strength.

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Do your kids believe in Santa? Japanese electronics shop wants to know for a very special reason

A simple Nintendo Switch purchase comes with a surprising question, and amazing customer service.

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Saitama senior arrested after calling telecom provider 24,000 times to complain

A one-week reign of touch-tone terror consisting of 411 calls led to the arrest.

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Japanese company officially bans employees from licking fingers when handling papers or money

Keep your saliva in your mouth, not on things other people are going to touch, taxi company says.

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HacoKara Karaoke Box: The best way to de-stress at the cinema in Japan

Mr Sato belts out a tune in the phone-booth style box and emerges like Superman.

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Japanese system engineer uses kitty power to keep angry customers from yelling at him

Ingenious idea turns system errors into something to look forward to.

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High-end karaoke chain invites anyone to come in for water and rest even if not a customer

Pasela’s gesture is simple but effective, and receiving lots of praise.

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Passenger moved by bus driver’s kindness writes letter to company and gets a heartfelt reply

Compassion and understanding really do make the world go round.

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Wheelchair fraudsters fake disabilities at Tokyo Disneyland, get called “jerks” online

Pair of visitors get called “jerks” online, but we’d have picked a harsher label.

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Japanese museum that’s kept child’s lost stuffed animal for 30 years gets adorable new resident

One of the year’s most touching stories gets a very special Christmas episode.

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Customer receives special treat with his package: edible packing!

When “DO NOT EAT” becomes just “EAT,” life is good.

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Customer from hell terrorizes Japanese convenience store after misunderstanding about cigarettes

Why fix a problem in seconds when you can throw an extended hissy fit instead?

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