customer service

Passenger moved by bus driver’s kindness writes letter to company and gets a heartfelt reply

Compassion and understanding really do make the world go round.

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Wheelchair fraudsters fake disabilities at Tokyo Disneyland, get called “jerks” online

Pair of visitors get called “jerks” online, but we’d have picked a harsher label.

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Japanese museum that’s kept child’s lost stuffed animal for 30 years gets adorable new resident

One of the year’s most touching stories gets a very special Christmas episode.

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Customer receives special treat with his package: edible packing!

When “DO NOT EAT” becomes just “EAT,” life is good.

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Customer from hell terrorizes Japanese convenience store after misunderstanding about cigarettes

Why fix a problem in seconds when you can throw an extended hissy fit instead?

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Japanese museum holds on to child’s lost stuffed animal for 30 years, gives it bath, new clothes

Beyond-kind lost and found corner still hopes it can find original owner.

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Female fast food worker in Japan has awesome response to male customers who called her ugly

After being called a “four,” she decided to kill her enemies with kindness…and potatoes.

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Sometimes Japanese customer service is so good, it’s hilarious

Cashier follows customer’s request to the letter but still gives him the last thing he expected.

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Five important manners to remember when buying something at a Japanese convenience store

Frustrated clerk lists what shoppers should do in the land of stellar customer service.

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Five reasons there’s no tipping at restaurants in Japan

Guidebooks love to say it’s because Japanese people think tipping is rude, but that’s not even close to the whole story.

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Video of Japanese airport baggage handlers’ amazing service fills rest of the world with jealousy

Comparison video shot at Brazilian airport shows huge customer service gap.

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Crazy-athletic Japanese convenience store clerk may be employee of year, or Super Mario【Video】

Leaping into action and clearing Japan’s already high bar for customer service in an amazing way.

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Japan’s second-largest convenience store chain changes service policy for sake of foreign workers

Family Mart relaxes customer service rules in recognition of clerks who aren’t native Japanese speakers, also allows dyed hair.

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Lawson convenience stores continue to hand people their coffee, even though no one wants them to

At Lawson convenience stores, they’ll hand you your coffee, and you’re gonna like it, dammit.

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Japanese bug spray maker shows it cares with packaging option with no pictures of gross roaches

When you stop and think about it, putting pictures of cockroaches on a product for people who hate them is kind of a weird strategy.

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Nintendo replaces almost all of gamer’s broken 3DS, hardly charges him anything for the parts

Video game giant continues to be a customer service titan as it restores fan’s original model 3DS.

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“Nasty” photo of convenience store clerk at work highlights Japan’s strict cleanliness standards

Shelf-stocking technique has some saying they’ll never shop at the branch, or even the chain, again.

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Should saying thanks at a Japanese convenience store go without saying?

Manners maketh the man. Unless he’s at a convenience store, according to some Japanese social media users as debate over manners erupts.

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Japanese mother finds long-lost childhood cookie recipe, proceeds to bake her heart out

And it’s all thanks to the people working hard behind the scenes.

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Japanese convenience stores showing “hardening of society” with touch-screen age verification?

Seniors especially irked by the mechanical process, but most people agree it’s kind of pointless anyway.

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