On 20 August, a lengthy flight delay turned ugly at an airport in Beijing, where frustrated customers complaining snowballed into a scene from a zombie movie.  In the middle of the fracas someone took a video and posted it on the internet.

In the video, a peculiar image of an airline employee just lying motionless on the floor has people asking: “Did he confuse his ‘what to do during a customer complaint’ manual with his ‘what to do during a bear attack’ one?”

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