A trait of good business leaders is that however high they rise in the company, they never overlook the organization’s frontline operations. It’s important, even for presidents and CEOs, to understand how low-level employees go about their tasks and the manner in which products are purchased and used.
According to accusations from Korean electronics maker Samsung, though, a senior executive from rival LG Electronics got a little too zealous in his point-of-sale activities when he stopped by a retailer and broke one of Samsung’s display models.