Some Tokyo department stores are facing legal allegations of selling outrageously expensive items to customers who clearly have Alzheimer’s or other mental disabilities related to old age.
The story broke with a Yomiuri Shinbun article detailing a court case brought about by the brother of a woman diagnosed with Alzheimer’s. Despite the diagnosis and clear symptoms, she was nevertheless allowed to buy a wide variety of extravagant goods – often the same item multiple times – from a Tokyu department store.
The woman’s 70-year-old brother said he realized something was amiss when his sister showed up to a relative’s funeral dressed like a rich college girl ready for a night out in Shibuya. Upon further investigation, he says he found stacks of boxes containing expensive shirts, jackets and other clothes, some of which weren’t even opened.
The brother attempted to explain the situation to the department store following his sister’s diagnosis, but the store management refused to refund her extravagant purchases.
In April, a judge ordered Tokyu to refund a large percentage of the woman’s purchases, but the store refuted the ruling, arguing, “It’s not unusual that customers of a boutique repeatedly buy expensive items.”
Yomiuri concludes that similar cases occurred multiple times throughout the 2000s, indicating something of a small-scale epidemic.
Via: TokyoDesu

Japanese department store rooftop is a secret oasis where you can escape the crowds in Tokyo
Foreign-born convenience store manager in Japan saves elderly customer from being scammed
Lupin III fan arrested for robbing Tokyo convenience store with Walther P38
Wisteria season starts early with blooming of Japan’s Great Wisteria in its beautiful garden
Japanese bento shop sells croquettes for 13 cents, but are they any good?
Japan’s best conveyor belt sushi restaurant of seven years ago has now, finally, come to Tokyo
Fading Tokyo – Horikiri Station, the Arakawa River, and Kinpachi-sensei[Walking course]
Japanese trains in Sapporo might be better than those in Tokyo, thanks to one special feature
30 Pikachus want to share a Tokyo hotel room with you that has separate Grass, Water, Fire spaces
No, that’s not French bread, it’s Japan’s crazy-big gobo!
Japanese government wants overseas anime market to roughly triple in 10 years, but are they crazy?
It’s a trap (Japanese capsule toy)!
These apartments are crazy-small even by Tokyo standards, and super-popular with young people
Japan reportedly adding Japanese language skill requirement to most common foreigner work visa
Mt. Fuji decorated with a 500,000-flower pink carpet is Japan’s ultimate spring view
Lawson convenience store at popular tourist site is one of the most unusual in Japan
Man bites woman at cherry blossom park in Japan, dies shortly after
Starbucks Japan releases FIVE new Frappuccinos in a day, and we try them all in 90 minutes
Howl’s Moving Castle’s scene-stealing dog is here to clean your home as a plushie mop
Pokémon and Ikea Japan cross over into each other’s worlds with collaboration events
Japan now has a special desk for people who work at home with a pet cat[Photos]
Famous Tokyo cherry blossom spot installs view-blocking screens to fight overcrowding[Video]
Uniqlo announces new T-shirts for One Piece, Naruto and more for manga publisher’s 100th birthday
Train station platform ramen store closes its doors on half a century of history in Tokyo
Starbucks Japan releases new My Fruit³ Frappuccino at only 34 stores around the country
Krispy Kreme releases Super Mario doughnuts in Japan for a limited time
Survey asks foreign tourists what bothered them in Japan, more than half gave same answer
Japan’s human washing machines will go on sale to general public, demos to be held in Tokyo
Starbucks Japan releases new drinkware and goods for Valentine’s Day
We deeply regret going into this tunnel on our walk in the mountains of Japan
Starbucks Japan releases new sakura goods and drinkware for cherry blossom season 2026
Studio Ghibli releases Kodama forest spirits from Princess Mononoke to light up your home
Japan’s newest Shinkansen has no seats…or passengers [Video]
Major Japanese hotel chain says reservations via overseas booking sites may not be valid
Put sesame oil in your coffee? Japanese maker says it’s the best way to start your day【Taste test】
No more using real katana for tourism activities, Japan’s National Police Agency says