Some Tokyo department stores are facing legal allegations of selling outrageously expensive items to customers who clearly have Alzheimer’s or other mental disabilities related to old age.
The story broke with a Yomiuri Shinbun article detailing a court case brought about by the brother of a woman diagnosed with Alzheimer’s. Despite the diagnosis and clear symptoms, she was nevertheless allowed to buy a wide variety of extravagant goods – often the same item multiple times – from a Tokyu department store.
The woman’s 70-year-old brother said he realized something was amiss when his sister showed up to a relative’s funeral dressed like a rich college girl ready for a night out in Shibuya. Upon further investigation, he says he found stacks of boxes containing expensive shirts, jackets and other clothes, some of which weren’t even opened.
The brother attempted to explain the situation to the department store following his sister’s diagnosis, but the store management refused to refund her extravagant purchases.
In April, a judge ordered Tokyu to refund a large percentage of the woman’s purchases, but the store refuted the ruling, arguing, “It’s not unusual that customers of a boutique repeatedly buy expensive items.”
Yomiuri concludes that similar cases occurred multiple times throughout the 2000s, indicating something of a small-scale epidemic.
Via: TokyoDesu

Japanese department store rooftop is a secret oasis where you can escape the crowds in Tokyo
Foreign-born convenience store manager in Japan saves elderly customer from being scammed
Lupin III fan arrested for robbing Tokyo convenience store with Walther P38
The 10 most annoying things foreign tourists do on Japanese trains, according to locals
Tokyo Skytree turns pink for the cherry blossom season
Highest Starbucks in Japan set to open this spring in the Tokyo sky
Yakuzen ramen restaurant in Tokyo is very different to a yakuza ramen restaurant
Skyscraper sized Pokémon cards to appear in Tokyo all year long in Tocho projection mapping event
Transparent coffee! We taste-test Asahi’s Clear Latte, marvel at Japanese drinks wizardry
One of Japan’s oldest castles now lets travelers spend night on the grounds, drink in its keep
Tokyo Station’s perfect breakfast spot might just be this izakaya Japanese-style pub
Is Sapporio’s Snow Festival awesome enough to be worth visiting even if you hate the snow? [Pics]
Japanese potato chip Rubik’s Cubes coming soon
Starbucks Japan releases new sakura goods and drinkware for cherry blossom season 2026
Naruto and Converse team up for new line of shinobi sneakers[Photos]
Japan has trams that say “sorry” while they ride around town…but why?
Sakura Totoro is here to get spring started early with adorable pouches and plushies
Starbucks Japan unveils new sakura Frappuccino for cherry blossom season 2026
Poop is in full bloom at the Unko Museums for cherry blossom season
Now is the time to visit one of Tokyo’s best off-the-beaten-path plum blossom gardens
Playing Switch 2 games with just one hand is possible thanks to Japanese peripheral maker
Japan’s newest Shinkansen has no seats…or passengers [Video]
Foreigners accounting for over 80 percent of off-course skiers needing rescue in Japan’s Hokkaido
Super-salty pizza sends six kids to the hospital in Japan, linguistics blamed
Foreign tourists in Japan will get free Shinkansen tickets to promote regional tourism
Take a trip to Japan’s Dododo Land, the most irritating place on Earth
Archfiend Hello Kitty appears as Sanrio launches new team-up with Yu-Gi-Oh【Pics】
Survey asks foreign tourists what bothered them in Japan, more than half gave same answer
Japan’s human washing machines will go on sale to general public, demos to be held in Tokyo
Starbucks Japan releases new drinkware and goods for Valentine’s Day
We deeply regret going into this tunnel on our walk in the mountains of Japan
Studio Ghibli releases Kodama forest spirits from Princess Mononoke to light up your home
Major Japanese hotel chain says reservations via overseas booking sites may not be valid
Put sesame oil in your coffee? Japanese maker says it’s the best way to start your day【Taste test】
No more using real katana for tourism activities, Japan’s National Police Agency says