A Taiwanese-born New Zealander has had his passport photo rejected by his own government due to “closed eyes”.
Richard Lee was attempting to renew his passport online to take a trip to Australia but was surprised to receive a rejection message from the New Zealand government’s online passport check saying:
“The photo you want to upload does not meet our criteria because: subject eyes are closed.”
As you can see from the photo Lee submitted he clearly has his eyes open:
Lee contacted the New Zealand government after the mishap who subsequently told him that his photo was rejected because of “uneven lighting on the face”.
Many are calling the New Zealand government’s department of foreign affairs passport system “racist” but Lee saw the funny side. Far from being offended Lee thought it was quite an amusing reaction to his application and posted the rejection on his Facebook account. Lee’s story quickly went viral both in New Zealand and across the globe.
▼ A photo of Lee from his Instagram account
Lee has been quoted as saying:
“The error message didn’t bother me that much, I saw the humor in it and obviously it’s a programming error in the recognition software.”
Lee cleverly posted another picture on his Facebook page that he felt may be more to the liking of the online passport program:
Here are some comments from Lee’s Facebook post:
“Racist much! Lol”
“Haha, I went to school with this dude.”
“Are your eyes even open?”
“Sue for racism.”
“HAHAHHAHAHJAHAHAHA, I’M DYING.”
Good on Lee for seeing the funny side with this one. What do you think of the photo rejection? Racism or technological mishap?
Source: NextShark, New Zealand Herald
Featured image: Facebook/RichardLeeOfficial

Japanese trains in Sapporo might be better than those in Tokyo, thanks to one special feature
Lawson convenience store at popular tourist site is one of the most unusual in Japan
Downtown Tokyo’s meaty monster Kaibutsu ramen will challenge your stomach, thrill your taste buds
Howl’s Moving Castle’s scene-stealing dog is here to clean your home as a plushie mop
Which Gundam is the favorite for fans in different countries? Gundam election announces results
Japanese trains in Sapporo might be better than those in Tokyo, thanks to one special feature
Lawson convenience store at popular tourist site is one of the most unusual in Japan
Downtown Tokyo’s meaty monster Kaibutsu ramen will challenge your stomach, thrill your taste buds
Howl’s Moving Castle’s scene-stealing dog is here to clean your home as a plushie mop
Which Gundam is the favorite for fans in different countries? Gundam election announces results
How far away from Tokyo can you get with 5,000 yen? Let’s find out!
Foreign tourists in Japan will get free Shinkansen tickets to promote regional tourism
New Travelling Bento pouches turn your luggage into a Japanese lunch box
Sailor Chibi Moon’s Stallion Rêve transforms into a super cute accessory case!
The Gentleman’s Cheese Beef Bowl, invented by Mr. Sato
Japan reportedly adding Japanese language skill requirement to most common foreigner work visa
Mt. Fuji decorated with a 500,000-flower pink carpet is Japan’s ultimate spring view
Pokémon and Ikea Japan cross over into each other’s worlds with collaboration events
Starbucks Japan closing only Shinkansen platform branch for popularity-triggered renovations
You can assemble a well-balanced team of Pokémon, them eat them, thanks to Japanese cake chain
30 Pikachus want to share a Tokyo hotel room with you that has separate Grass, Water, Fire spaces
Man bites woman at cherry blossom park in Japan, dies shortly after
7-Eleven Japan’s new baked-in-store sweet treat is only available in three parts of the country
Peanuts and Coke becomes a viral hit in Japan, but is it a trend worth joining?
Japan now has a special desk for people who work at home with a pet cat[Photos]
Famous Tokyo cherry blossom spot installs view-blocking screens to fight overcrowding[Video]
Uniqlo announces new T-shirts for One Piece, Naruto and more for manga publisher’s 100th birthday
Train station platform ramen store closes its doors on half a century of history in Tokyo
Starbucks Japan releases new My Fruit³ Frappuccino at only 34 stores around the country
Krispy Kreme releases Super Mario doughnuts in Japan for a limited time
Japanese onsen egg maker from 100-yen store Daiso needs to be on your shopping list
Survey asks foreign tourists what bothered them in Japan, more than half gave same answer
Japan’s human washing machines will go on sale to general public, demos to be held in Tokyo
Starbucks Japan releases new drinkware and goods for Valentine’s Day
We deeply regret going into this tunnel on our walk in the mountains of Japan
Starbucks Japan releases new sakura goods and drinkware for cherry blossom season 2026
Studio Ghibli releases Kodama forest spirits from Princess Mononoke to light up your home
Japan’s newest Shinkansen has no seats…or passengers [Video]
Major Japanese hotel chain says reservations via overseas booking sites may not be valid
Put sesame oil in your coffee? Japanese maker says it’s the best way to start your day【Taste test】
No more using real katana for tourism activities, Japan’s National Police Agency says
How far away from Tokyo can you get with 5,000 yen? Let’s find out!
Foreign tourists in Japan will get free Shinkansen tickets to promote regional tourism
New Travelling Bento pouches turn your luggage into a Japanese lunch box
Sailor Chibi Moon’s Stallion Rêve transforms into a super cute accessory case!
The Gentleman’s Cheese Beef Bowl, invented by Mr. Sato
Extreme Budget Travel! Can you do a trip to Manila with 50,000 yen (US$333)? – Part 1
Giant hotel rooms in Osaka reflect the new non-niche face of travel in Japan.
You can now visit a recreation of Evangelion’s Tokyo-3 and live there in miniature form in【Pics】
You COULD eat a terrifying octopus egg in Japan, but SHOULD you? Let’s find out!【Taste test】
One of Tokyo’s most useful subway lines for travelers is about to get more convenient
Hotel’s amazing breakfast buffet shows why it’s your loss if you skip Nagoya on your Japan trip
New unlimited-ride JR Japan rail pass is perfect for a laid-back trip in east and northeast Japan