customer complaints

Nine tales of stunningly crazy customer complaints in from the Japanese service industry

In Japan, it’s said that “The customer is God.” But sometimes God is angry, and no one can quite understand why.

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10 of the craziest complaints Japanese people have heard from customers

Anyone who’s worked in a store, restaurant, or pretty much anywhere in the service industry knows the joy of interacting with customers. And it’s not just your country that has crazy customers, it’s a fact of humanity that transcends culture and language, Japan included.

So with that we bring you the top 10 tweets made with a hashtag that’s recently been getting very popular with Japanese twitter users: #ActualCustomerComplaints. We’re not 100-percent sure how true the “actual” part is, but they’re all so hilarious and painfully familiar that you’ll be too busy laughing and commiserating to mind.

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McDonald’s Japan to release “complaint app” to help restore faith in the company

The once mighty fast food chain McDonald’s has fallen on hard times in Japan lately, suffering a heavy blow when it become entangled in an expired meat scandal about a year ago.

Although other establishments were also implicated in the problem, the public in Japan seems to be holding an especially big grudge against the golden arches. On 9 March, the company announced that Japanese sales were down 28.7 percent from the same month in the previous year.

In response, McDonald’s Japan is looking to improve its customer service and restore public faith in the company. How? By releasing a new app for smartphones that will allow customers to lodge complaints with more convenience and speed than ever before!

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7-Eleven’s self-serve coffee machine seriously insults customers’ intelligence

How complicated can a cup of self-serve coffee be? Well, it depends who’s making it. Sometimes little kids and tech-phobic older folks might benefit from a little extra guidance, but your average coffee drinker isn’t too likely to get themselves into too much trouble when using a conbini coffee machine.

So it’s understandable that some people were, quite frankly, shocked and insulted by the plethora of “helpful” stickers plastered all over this 7-Eleven coffee machine. Who knew brewing a cup of machine-made joe required so many complicated steps?

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