A Taiwanese-born New Zealander has had his passport photo rejected by his own government due to “closed eyes”.
Richard Lee was attempting to renew his passport online to take a trip to Australia but was surprised to receive a rejection message from the New Zealand government’s online passport check saying:
“The photo you want to upload does not meet our criteria because: subject eyes are closed.”
As you can see from the photo Lee submitted he clearly has his eyes open:
Lee contacted the New Zealand government after the mishap who subsequently told him that his photo was rejected because of “uneven lighting on the face”.
Many are calling the New Zealand government’s department of foreign affairs passport system “racist” but Lee saw the funny side. Far from being offended Lee thought it was quite an amusing reaction to his application and posted the rejection on his Facebook account. Lee’s story quickly went viral both in New Zealand and across the globe.
▼ A photo of Lee from his Instagram account
Lee has been quoted as saying:
“The error message didn’t bother me that much, I saw the humor in it and obviously it’s a programming error in the recognition software.”
Lee cleverly posted another picture on his Facebook page that he felt may be more to the liking of the online passport program:
Here are some comments from Lee’s Facebook post:
“Racist much! Lol”
“Haha, I went to school with this dude.”
“Are your eyes even open?”
“Sue for racism.”
“HAHAHHAHAHJAHAHAHA, I’M DYING.”
Good on Lee for seeing the funny side with this one. What do you think of the photo rejection? Racism or technological mishap?
Source: NextShark, New Zealand Herald
Featured image: Facebook/RichardLeeOfficial

Kyoto temple bans visitors from wearing kimono
Japan’s first fall color forecast for 2026 is here!
Starbucks Japan adds new Sweet Potato Frappuccino and Latte to the menu, but do they deliver the taste of autumn?
American tourist in Japan arrested on charges of attempted murder and arson
A real-world Pokémon Poké Ball hotel is opening in Japan at a still-secret location [Video]
Kyoto temple bans visitors from wearing kimono
Japan’s first fall color forecast for 2026 is here!
Starbucks Japan adds new Sweet Potato Frappuccino and Latte to the menu, but do they deliver the taste of autumn?
American tourist in Japan arrested on charges of attempted murder and arson
A real-world Pokémon Poké Ball hotel is opening in Japan at a still-secret location [Video]
Starbucks Japan reveals new Tsukimi Moon-Viewing drinkware and gifts for autumn 2026
Solo travel in Japan: $3 all-you-can-drink deal at this conveyor belt restaurant is a fun time for one
German woman rescued from Mt. Fuji after suffering altitude sickness symptoms, hiking to peak anyway
Japan’s revolving sushi restaurant king Sushiro coming to U.S. this fall with high prices, no tipping
Mini CRT-lookalike Final Fantasy figurines are awesome pixel art music boxes [Video]
Japan’s final Penguin Suica train cards have already shipped, and when they’re gone, they’re gone
Studio Ghibli unveils new anime calendars and diary planners for 2027
Solo travel in Japan: Hidden beer garden in Tokyo is a haven for single visitors
Hobonichi unveils new 2027 planners, diaries and stationery with One Piece, Suica Penguin, Hello Kitty and a must-buy Mini Techo
Farewell Final Ceremony announced for Tokyo’s life-size Gundam statue, will stream live
Family Mart releases new Human Made Cup Noodle in Japan, with freebies for Nigo fans
Japan approves foreign resident visa renewal fee increases of up to 967 percent, starts soon
One Piece Day 2026 brings new art, music, and new cast announcements
Hikaru Utada sings new song in Shinkansen commercial for Japan’s Supreme Class cabins
12-year-old British girl who went missing in Tokyo found safe after visiting anime sites around Yokohama
7-year-old boy left behind on Mt. Fuji by his own dad
Sushi Bus: Japan’s first conveyor-belt bus lets you eat sushi while sightseeing around Tokyo
Pokémon Center Online designates first Pokémon items that will require Japanese ID card to buy
Japanese toilet aims to attract foreign tourists but not everybody is happy about it
New Japanese vending machine at Shinkansen station sells cups of ice on platform
Study finds hundreds of people in Indonesia legally named after Naruto, Inuyasha, other anime stars
Japan announces sudden 400-percent increase in visa fees for foreigners entering the country
Japan’s human washing machines will go on sale to general public, demos to be held in Tokyo
Studio Ghibli has a new anime out, and there’s only one place in the world where you can see it
Starbucks Japan releases new drinkware and goods for Valentine’s Day
Starbucks Japan releases new sakura goods and drinkware for cherry blossom season 2026
Japan’s newest Shinkansen has no seats…or passengers [Video]
Tokyo subway installing new ticket gates that don’t accept payment through Suica or other IC cards
Japanese ninja certification exam attracts 131 candidates from Japan and abroad
Salomon releases Japan-exclusive Mt. Fuji hiking gear that doubles as an amazing souvenir
Put sesame oil in your coffee? Japanese maker says it’s the best way to start your day【Taste test】
Starbucks Japan reveals new Tsukimi Moon-Viewing drinkware and gifts for autumn 2026
Solo travel in Japan: $3 all-you-can-drink deal at this conveyor belt restaurant is a fun time for one
German woman rescued from Mt. Fuji after suffering altitude sickness symptoms, hiking to peak anyway
Japan’s revolving sushi restaurant king Sushiro coming to U.S. this fall with high prices, no tipping
Mini CRT-lookalike Final Fantasy figurines are awesome pixel art music boxes [Video]
The mystery of Port Store, the Japanese convenience store that looks like a Lawson rip-off
Japanese Starbucks that’s also an art gallery hosts exhibition by painters from Tokyo’s top art school
Japan Railways announces unlimited-ride train pass for fall travel
Tamagotchi evolves into a ring for its 30th anniversary, preorders now open
Studio Ghibli unveils new anime calendars and diary planners for 2027
Elderly couple donates 400 million yen to erect Myaku-Myaku statue in Osaka
Hobonichi unveils new 2027 planners, diaries and stationery with One Piece, Suica Penguin, Hello Kitty and a must-buy Mini Techo
Family Mart releases Famima convenience store products nationwide, but which ones are worth buying?
Lawson convenience store opens its first mobile, trailer-style location in Japan