
Family Mart’s robots will still be controlled by human employees.
Hardly a day goes by that we don’t find ourselves stopping into one of Japan’s many convenience stores to grab a bite to eat or something to drink. But while we’ve come to expect tasty onigiri rice balls and tempting dessert beverages when we walk through the door, soon we might be seeing robots.
Convenience store chain Family Mart has announced a partnership with Tokyo-based robotics firm Telexistence. Together, the companies plan to study ways to improve efficiency and reduce operating costs by using Telexistence’s technology to stock Family Mart store shelve with products.
What’s especially interesting about the project, though, is that full automation isn’t necessarily the goal. Rather than turn Family Mart branches into essentially giant vending machines, where products are automatically replaced after a customer selects one for purchase, the plan is to use remote-control robots, operated by human beings using VR terminals at a separate location.
▼ An example of Telexistence’s VR robotics
Family Mart’s hope is that successful implementation of the system would increase the work flexibility of employees, since they wouldn’t have to be on-site to do their jobs, and also allow for stores unable to find local workers to still operate with a small number of employees.
Test installations are scheduled to start this summer at select Family Mart locations in Tokyo, with the goal of having robots stocking shelves in 20 branches by 2022 and further expansion after that, if the trials yield positive results. Even then, though, the plan isn’t to make Family Mart locations all-robot, so don’t forget the proper manners for shopping at convenience stores in Japan.
Sources: Press release, Asahi Shimbun Digital
Top image ©SoraNews24
Insert image: Telexistence
● Want to hear about SoraNews24’s latest articles as soon as they’re published? Follow us on Facebook and Twitter!
Follow Casey on Twitter, where that VR control setup reminds him of the AV-98 finger gloves in Patlabor.


Japanese convenience store chain begins testing remote controlled robot staff in Tokyo
Convenience store Family Mart employs its first robot stocker
Convenience store robot pilots wanted, wages start at 1,450 yen per hour
What’s it like to shop at Family Mart’s first “unmanned convenience store” in Japan?
“Nasty” photo of convenience store clerk at work highlights Japan’s strict cleanliness standards
The average age of Japan’s hikikomori shut-ins is getting older, survey shows
Samurai Coffee: Try Edo period coffee once enjoyed by Japanese warriors
Beard Papa goes beyond just matcha with its new premium green tea cream puffs
Studio Ghibli releases crystal glass paperweights featuring Totoro and the Catbus
Eating cheap sushi in a narrow building in Tokyo is an adventure for bold diners
Uniqlo’s high-end sunglasses are a fashion minefield for anyone who isn’t Mr. Sato
Japan’s new Pokémon jackets give you the look and powers of the Kanto starter trio
Japan enters Golden Week vacation period, survey shows one in three plan to ride it out at home
Police in Osaka file charges against resident for serial pigeon/crow feeding
Studio Ghibli releases new anime keychains that are like miniature figurines
Brand-new Square Enix Cafe to open in Tokyo…and in Los Angeles too!
Dorayaki from 89-year-old Japanese confectionery shop is one of the best sweets hidden in Tokyo
What are the worst things about living in the Japanese countryside?[Survey]
Retro-style Evangelion T-shirts coming to Uniqlo sister brand GU[Photos]
Viral tweet suggests Japanese convenience store ripping off customers with donuts, so we investigate
Japan reportedly adding Japanese language skill requirement to most common foreigner work visa
Japan’s 5.3 million beautiful Hitachi Nemophila flowers are now in full bloom[Photos]
Wisteria season starts early with blooming of Japan’s Great Wisteria in its beautiful garden
Japan’s best conveyor belt sushi restaurant of seven years ago has now, finally, come to Tokyo
New Kyoto Converse sneakers celebrate Japan with traditional kimono fabrics for your feet
Brand-new Pokémon manhole covers coming to help the recovery of a disaster-stricken part of Japan
Japan’s awesomely beautiful Alpen Route snow corridor is now open
Pokémon and Ikea Japan cross over into each other’s worlds with collaboration events
Survey asks foreign tourists what bothered them in Japan, more than half gave same answer
Japan’s human washing machines will go on sale to general public, demos to be held in Tokyo
Starbucks Japan releases new drinkware and goods for Valentine’s Day
We deeply regret going into this tunnel on our walk in the mountains of Japan
Starbucks Japan releases new sakura goods and drinkware for cherry blossom season 2026
Japan’s newest Shinkansen has no seats…or passengers [Video]
Major Japanese hotel chain says reservations via overseas booking sites may not be valid
Put sesame oil in your coffee? Japanese maker says it’s the best way to start your day【Taste test】
No more using real katana for tourism activities, Japan’s National Police Agency says
Japanese convenience store Family Mart announces abolishment of eat-in spaces
Family Mart bartender robot Milly is here to serve you coffee…but not in Japan
Drinking sake just got more convenient with convenience store Family Mart’s new canned brews
Lawson convenience store sets up shop in Japan’s Parareal Akihabara metaverse
Japan’s Family Mart convenience store chain adding fitness clubs to select locations
Japanese convenience store Family Mart adding crane games to thousands of branches
Japanese convenience store will now ask customers who ask for a fork to use chopsticks instead
The dream of all-you-can-eat Japanese convenience store fried chicken is now a reality
Viral tweet suggests Japanese convenience store ripping off customers with donuts, so we investigate
Two food hacks take Japan’s convenience store fried chicken to amazing new sandwich heights
Thousands of convenience stores in Japan to end sale of print magazines this spring
Japanese convenience store chain running out of fried chicken, takes precautions to save Christmas
Convenience store fried chicken going into school lunches in Japan for Family Mart anniversary
Japan’s newest potato chip flavor: Convenience store fried chicken
Ramen egg showdown! Which Japanese convenience store makes the best nitamago?【Taste test】