
Leaping into action and clearing Japan’s already high bar for customer service in an amazing way.
Part of what makes Japanese customer service so amazing is that it’s not limited to high-end restaurants, brand-name boutiques, and other fancy venues. For example, step into a convenience store, and regardless of how minor a purchase you’re making, when it’s time to complete the transaction, the staff will leap into action…literally, in the case of the store Japanese Twitter @the_catalyst31 went to.
@the_catalyst31 was recently in the city of Fujino, Saitama Prefecture, where he stopped into a branch of convenience store chain Family Mart and recorded this video of a shockingly energetic and attentive clerk.
ふじみ野市にあるファミマの店員の接客ポテンシャルが半端なかったww#名物店員 #クセが強い pic.twitter.com/ttnwUbeUrh
— K (@the_catalyst31) July 2, 2018
As the video opens, we see a customer, holding a small pack of indeterminate snack food, standing in front of an unmanned register. The clerk, who’s been taking care of some other task elsewhere in the store, notices there’s a customer who’s been left waiting, and shouts out “Welcome!” as he quickly makes his way to the payment counter…then bounds right over it before sticking the landing with remarkable agility and saying “Sorry to have kept you waiting so long,” nonchalantly playing off the fact that he just transformed from convenience store clerk into Super Mario and back again.
Does…does this Family Mart sell video game power-ups in addition to Galactica Grape frappes?
Fujimino has multiple Family Mart locations, but @the_catalyst31 says he recorded the video at one near Nishijima Medical Clinic. That still leaves two candidates: one (the absolute closest) with an address of Fujimishi, Fujimino Higashi 3-13-4, and another nearby branch with the address Fujimino, Shinkomabayashi 2-4-10.
However, if you’re hoping to experience this dynamic customer service for yourself, you might want to move quickly, as Family Mart has, in the past, sought to curb what it judges overly frenetic enthusiasm from front-line employees. On the other hand, maybe this clerk will get a pass, seeing as how his extraordinary athletic abilities would make a great advertisement for the company’s upcoming venture of attaching fitness gyms to its convenience stores.
Source: Twitter/@the_catalyst31 via Jin
Top image ©SoraNews24
Follow Casey on Twitter, where Gari Gari-kun is his personal convenience store power-up.

Super-enthusiastic convenience store clerk fights the man, continues serving the people
Convenience store clerk accidentally puts something in customer’s bag they shouldn’t have…
Convenience store clerk arrested for punching customer over receipt in Hyogo Prefecture
Japan now has a convenience store that can be towed by a car【Video】
Starbucks Japan releases first-ever Hinamatsuri Girls’ Day Frappuccino
The fish in rural Fukui that rivals Japan’s most auspicious sea bream
Japan’s craziest burger chain takes menchi katsu to new extreme levels
Japanese restaurant chain serves Dragon Ball donuts and Senzu Beans this spring
Which convenience store onigiri rice balls are the most popular? Survey reveals surprising results
The town with Japan’s best castle also has one of Japan’s best breakfasts. Here’s where to eat it
Drift ice in Japan is a disappearing winter miracle you need to see now
Can we be just like Shohei Ohtani on a budget with a Hello Kitty cap?
Mega-hit Japanese boy band Arashi is disbanding
How to make curry in a rice cooker with zero prep work and no water[Recipe]
Highest Starbucks in Japan set to open this spring in the Tokyo sky
Tokyo Skytree turns pink for the cherry blossom season
Yakuzen ramen restaurant in Tokyo is very different to a yakuza ramen restaurant
Japan Extreme Budget Travel! A trip from Tokyo to Izumo for just 30,000 yen [Part 1]
Japan has only one airport named after a samurai, so let’s check out Kochi Ryoma【Photos】
Japanese drugstore sells onigiri at pre-stupid era prices, but how do they compare to 7-Eleven?
Burning through cash just to throw things away tops list of headaches when moving house in Japan
Starbucks Japan releases new sakura goods and drinkware for cherry blossom season 2026
Japan’s newest Shinkansen has no seats…or passengers [Video]
Foreigners accounting for over 80 percent of off-course skiers needing rescue in Japan’s Hokkaido
Super-salty pizza sends six kids to the hospital in Japan, linguistics blamed
Starbucks Japan unveils new sakura Frappuccino for cherry blossom season 2026
Foreign tourists in Japan will get free Shinkansen tickets to promote regional tourism
The 10 most annoying things foreign tourists do on Japanese trains, according to locals
Take a trip to Japan’s Dododo Land, the most irritating place on Earth
Naruto and Converse team up for new line of shinobi sneakers[Photos]
Is China’s don’t-go-to-Japan warning affecting the lines at a popular Tokyo gyukatsu restaurant?
Survey asks foreign tourists what bothered them in Japan, more than half gave same answer
Japan’s human washing machines will go on sale to general public, demos to be held in Tokyo
Starbucks Japan releases new drinkware and goods for Valentine’s Day
We deeply regret going into this tunnel on our walk in the mountains of Japan
Studio Ghibli releases Kodama forest spirits from Princess Mononoke to light up your home
Major Japanese hotel chain says reservations via overseas booking sites may not be valid
Put sesame oil in your coffee? Japanese maker says it’s the best way to start your day【Taste test】
No more using real katana for tourism activities, Japan’s National Police Agency says
Japanese convenience store Family Mart announces abolishment of eat-in spaces
Japanese convenience store apologizes for putting Meatballs in meatball packages, issues recall
Japan’s second-largest convenience store chain changes service policy for sake of foreign workers
For chivalry, Japanese man tells female store clerk “I aint got nothing to say to you!”
Japanese customer finds run-in with “Indian” convenience store clerk a refreshing experience
Five important manners to remember when buying something at a Japanese convenience store
Shibuya convenience store overrun with rats 【Videos】
What’s it like to shop at Family Mart’s first “unmanned convenience store” in Japan?
Famima Laundry: Japanese convenience store adds laundromat to store in Tokyo
Japanese convenience store mascot is an otaku who lives with his mom, stuck in an entry-level job
The customers Japanese convenience store clerks hate the most
Japanese convenience store chain begins testing remote controlled robot staff in Tokyo
Remote-control VR robots to start working in Japanese convenience stores this summer
Coordinating a whole outfit with nothing but clothes from Japanese convenience store Family Mart
Japanese convenience store Family Mart adding crane games to thousands of branches