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small acts of kindness

Tokyo’s Moomin Cafes are closing soon, but our reporter had an experience she’ll never forget

A small act of kindness from the cafe’s member of staff still warms our reporter’s heart when she thinks about it.

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Hotel guest leaves origami for cleaning staff, back-and-forth folding battle ensues!

Tipping is a custom often debated in the world of customer service. Proponents of the practice believe workers are more motivated to give better service knowing that they will be paid better for doing so, while opponents argue that it shouldn’t be up to the customer to determine how much the employee gets paid.

But whether working for tips or not, if you treat the one serving you with kindness and respect, they are more likely to go out of their way to give you better service. Take, for example, this poster on Twitter, who left a little origami crane with a tip for the hotel cleaning staff, and in return got an even bigger surprise!

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