Honesty, sincerity, and a bit of creativity can go a long way in solving mistakes.
Walking into a 7-Eleven store in Japan is like entering an amusement park; you’re not sure what awaits you, but it’s definitely going to be something good. After all, the convenience store once surprised customers with awesome 3-D maneuver gear from giant-slaying anime Attack on Titan.
But when Japanese Twitter user @low_sugar strolled over to the food section of one 7-Eleven shop, he didn’t expect to see a picture of a cute anime girl reduced to tears.
▼ What in the world…? (Translation below)
近所のセブンが誤発注してて草 pic.twitter.com/QbUR7FXerB
— 微糖 (@low_sugar) May 15, 2018
“We slipped up and made the mistake of ordering 87 meat sauce pasta lunches. That’s why our store’s aggressively promoting them. Please…! Please help us out…!”
To the left of the message was an illustration of what could only be the 7-Eleven employee responsible for the overstocking, who begged, “Please help us out! The meat sauce is delicious….”
While meat sauce pasta lunches are always readily available at most convenient stores, they don’t exactly sell very fast. The presence of other delicious goodies like omurice, bento, breads, onigiri rice balls, and even sushi means that customers are spoiled for choice, which makes clearing 87 units of pasta in a single day all the more daunting.
Although some Japanese netizens were convinced by the plea, some thought it was a marketing ploy:
“It’s cute. It makes me want to buy them.”
“The illustration’s too cute and too good to be true.”
“If the real employee cried, I would definitely buy them.”
“So being artistic is necessary for people seeking part-time work now, huh?”
One commenter who worked in rival convenience store FamilyMart assured others that such errors in stock replenishment do occur. His colleague made the same oversight in ordering the multi-layered baumkuchen cake snack but managed to sell the excess inventory by writing a heartfelt apology to customers.
▼ Perhaps the best way to fix the problem is to kneel and ‘fess up.
(Tanslation below)
FF外から失礼します。
— イッサイウェッサイ俺天才 (@JunThunder334) May 15, 2018
私も以前似たようなミスしてしまいましたがスタッフさんがPOP描いてくれたおかげで無事完売致しました(私はファミマですが) pic.twitter.com/ecaqff4kNH
“Please help me, customer. I placed an order of six baumkuchen but it turned out to be 60. Please buy some of them. The baumkuchen’s layers peel off so beautifully that it feels good to do so. I hope those who love tearing them off one by one will buy it.”
While selling excess pieces of baumkuchen is arguably easier than large dishes of meat sauce pasta, both still require the goodwill of customers. And as we’ve seen, the best way to get people to help you out of desperate convenience-store-related situations is to simply ask them.
Source: Twitter/@low_sugar via Hachima Kiko
Featured image: Twitter/@low_sugar

7-Eleven Japan now sells… hot takoyaki!
Japanese convenience store pasta called “a monstrosity” by foreigners online
7-Eleven opens “next generation” SIP convenience store in Japan
7-Eleven Japan to start selling Vietnamese banh mi sandwiches this summer
Japan super budget dining – What’s the best way to spend 1,000 yen at 7-Eleven?
Japanese convenience store releases Japanese convenience store-flavor fried chicken
Japan now has human refrigerators inspired by Japanese vending machines
Studio Ghibli releases anime T-shirts that pay homage to one of Hayao Miyazaki’s most personal films
Hatsune Miku collaborates with Hokusai’s art in new Vocaloid ukiyo-e illustration series [Pics]
Family Mart’s new Tokyo flagship convenience store doesn’t feel convenient, but is that a problem?
Starbucks Japan releases new fireworks collection that captures the beauty of a summer festival
Starbucks Japan releases new Discovery Series collection celebrating local regions and traditions
Japan’s favorite quasi-local curry launches convenience store version – Does it match the real deal?
Japan’s ultracompact kei car taxis are now ready for travelers to ride, if you know where to find them
Tokyo’s viral 90-yen cafe pop-up returns to Harajuku with yogurt coffee
Cup Noodle unveils first-ever cold-water instant ramen in Japan
Teen girl in Japan refuses to be victim, personally escorts train pervert to police for arrest
Japanese government ID card and app to be required for certain Pokémon card purchases next month
Is Japan’s tourism boom slowing down? Foreign visitor numbers fall for first time in five years
Japan announces sudden 400-percent increase in visa fees for foreigners entering the country
Studio Ghibli has a new anime out, and there’s only one place in the world where you can see it
Salomon releases Japan-exclusive Mt. Fuji hiking gear that doubles as an amazing souvenir
Japanese ninja certification exam attracts 131 candidates from Japan and abroad
Japan triples departure tax, foreign tourists and locals now must pay more to leave country
Japan launches first overnight Shinkansen bullet train between Tokyo and Osaka this summer
Family Mart opens new “Famima” flagship store in Tokyo that’s like a tourist attraction
Japan’s human washing machines will go on sale to general public, demos to be held in Tokyo
Starbucks Japan releases new drinkware and goods for Valentine’s Day
Starbucks Japan releases new sakura goods and drinkware for cherry blossom season 2026
Japan’s newest Shinkansen has no seats…or passengers [Video]
Put sesame oil in your coffee? Japanese maker says it’s the best way to start your day【Taste test】
Japan reportedly adding Japanese language skill requirement to most common foreigner work visa
What’s inside these 7-Eleven lucky bags?
Quite possibly the greatest food bargain in Japan: tasty convenience store pasta for less than a buck
7-Eleven Japan now sells fresh-fried doughnuts, but are they any good?【Taste test】
New convenience store chain to rival 7-Eleven opens in Japan
7-Eleven Japan planning to become even more awesome by baking its own bread in-store
7-Eleven now has Meal Kits to help you cook at home, and they’re awesome!
10 things you should buy at 7-Eleven in Japan
7-Eleven Japan now has plant-based vegetarian steamed “meat buns”
7-Eleven Japan sells freshly baked pizzas…but are they any good?
What makes this new Japanese convenience store chain better than 7-Eleven?
7-Eleven Japan now has ramen machines…but only at 41 stores
7-Eleven Japan vs Family Mart: Who has the biggest convenience store cookie?
7-Eleven Japan now sells a tiny dessert burger but is this convenience store sweet worth the hype?
7-Eleven Japan now has Vietnamese banh mi sandwiches, but how do they taste?[Taste test]
7-Eleven now sells rice burgers in Japan, blurring the line between fast and convenience store food