Japan has some of the best customer service in the world. We recently ran a story about a convenience store worker who packed our writer’s purchase so that the cold and hot drinks wouldn’t touch. This is just one of the many examples of the attention to detail that is given by workers in Japan. Sure, sometimes you land up having to wait five minutes at the department store while the clerk wraps every individual item (and the line of people behind you slowly creeps past the front doors), but this level of service is nothing short of amazing.
On my most recent visit to Baskin Robbins (it’s simply known as “31 Ice Cream” in Japan), I was shocked by the level of service I received after ordering a single cup of ice cream to-go. Most astonishing was the small block of dry ice that was placed on top of the ice cream to prevent it from melting on the way home.

















7-Eleven Japan’s ramen-cooking robot whipped us up a bowl of noodles【Taste test】
Japan’s otoshidama tradition of giving kids money at New Year’s gets a social welfare upgrade
Hello Kitty Choco Egg figures are an adorable trip through three periods of Japanese pop culture【Pics】
Return of Totoro sequel short anime announced for Ghibli Park
Why do elevators have mirrors in them? Japan Elevator Association has the answer
Lacquerware supplier to emperor of Japan and Pokémon team up for new tableware
Fermented soybean shaved ice pushes the envelope of summertime sweets
Dragon Quest Burgers and Slime drinks are coming to McDonald’s Japan【Video】
More people in Japan quit sending New Year’s cards and many have started to regret it
Full Screen Mario allows you to play Super Mario Bros. on your computer, create new levels!
7-Eleven Japan starts new temporary luggage storage service in over 300 branches
Disillusionment at Tsukiji’s tourist-target prices led us to a great ramen restaurant in Tokyo
Starbucks teams up with 166-year-old Kyoto doll maker for Year of the Horse decorations【Photos】
Japan may add Japanese language proficiency, lifestyle classes to permanent foreign resident requirements
Starbucks Japan releases new zodiac chilled cup drink for 2026
Tokyo’s Tsukiji sushi neighborhood asks tour groups to stay away for the rest of the month
Is this the most relaxing Starbucks in Japan?
Starbucks on a Shinkansen bullet train platform: 6 tips for using the automated store in Japan
Street Fighter Hadouken Churros to be launched and eaten in Tokyo, Okami pudding on offer too
Japan’s human washing machines will go on sale to general public, demos to be held in Tokyo
Japanese train company is letting fans buy its actual ticket gates for their homes
Tokyo considering law requiring more trash cans following litter increase in heavily touristed area
Nintendo’s Kirby now delivering orders at Kura Sushi restaurants, but not in Japan
Tokyo event lets you travel back in time, for free, to celebrate 100 years since Showa era start
Sanrio theme park in Japan announces plans to expand into a Sanrio resort
Survey asks foreign tourists what bothered them in Japan, more than half gave same answer
Japan’s deadliest food claims more victims, but why do people keep eating it for New Year’s?
We deeply regret going into this tunnel on our walk in the mountains of Japan
Studio Ghibli releases Kodama forest spirits from Princess Mononoke to light up your home
Major Japanese hotel chain says reservations via overseas booking sites may not be valid
Put sesame oil in your coffee? Japanese maker says it’s the best way to start your day【Taste test】
The top 10 annoying foreign tourist behaviors on trains, as chosen by Japanese people【Survey】
No more using real katana for tourism activities, Japan’s National Police Agency says
Starbucks Japan reveals new sakura drinkware collection, inspired by evening cherry blossoms
Lacquerware supplier to emperor of Japan and Pokémon team up for new tableware
Fermented soybean shaved ice pushes the envelope of summertime sweets
Dragon Quest Burgers and Slime drinks are coming to McDonald’s Japan【Video】
More people in Japan quit sending New Year’s cards and many have started to regret it
Full Screen Mario allows you to play Super Mario Bros. on your computer, create new levels!
Starbucks on a Shinkansen bullet train platform: 6 tips for using the automated store in Japan
Some of the best Japanese fried chicken in Japan comes from this shack in the middle of nowhere
KFC releases first-ever spicy miso chicken in Japan
Disillusionment at Tsukiji’s tourist-target prices led us to a great ramen restaurant in Tokyo
This fully-functioning tiny trailer house is cheaper than buying an average Tokyo condo
We ate all eight kinds of cold noodles from 7-Eleven and here’s our favourites【Taste test】
Japan may add Japanese language proficiency, lifestyle classes to permanent foreign resident requirements