customer service (Page 6)
Who beats out religious proponents and yakuza for the most feared customer to encounter at a mobile phone counter?
In Japan, the customer is God, and sometimes that means going above and beyond to please with distinctive styles of service.
When “the customer is God” starts to go to the customers’ head, one hero stands to put things in perspective.
In a society that prides itself on polite customer service, this ticket machine stands out for its hilariously impolite treatment of customers.
It might look like brand new technology, but this surprising system is on a train that’s been running for more than forty years.
Thousands of passengers arrived at their destinations all over Japan last night, only to find that everyone’s bags were left behind.
An adorable tweet and a playful reply from Amazon has the Japanese net talking about both the cat and Amazon’s customer service.
Just because you like dirty dojinshi doesn’t mean you can’t have a clean room.
There is such a thing as being too courteous, and an online survey ranked the 25 most common examples of just that in Japan.
After ordering Lotteria’s heavily stacked Burger with Everything on It, Mr. Sato was brought to the depths of despair and back to greasy bliss in an unexpected turn of great customer service.
In Japan, it’s said that “The customer is God.” But sometimes God is angry, and no one can quite understand why.
Dealing with angry customers all day is harrowing work, but Apple’s team was able to quell our reporter Hatori Go’s rage with but a single word.
In Japan, the customer is always king, even if he’s a horny one.
It’s good to see that the youth of today still know how to take their jobs seriously, but this guy definitely goes above and beyond!
In Japan, customer service tends to pretty amazing across the board, but perhaps nowhere more so than in the restaurant industry. Some restaurants may be boisterously friendly and others may be quietly courteous, but you can just about always be assured that everyone on the staff, from your server to the owner, is working hard to ensure an enjoyable dining experience.
But even by those standards, this yakiniku restaurant goes above and beyond the call of duty, with an extensive list of extra special services they’re willing to provide. Of course, courteousness is a two-way street, so the restaurant also has 10 unique requests it in turn makes to its customers.
In Japan customer service can be pretty unreal. Little things like taxi doors opening or closing automatically and complimentary reading glasses at check-out counters are harmless and go unnoticed by many locals, and are probably under-appreciated. Sometimes, however, the desire to please the customer and attend to their every need is a little over the top and some people find it just down-right annoying.
Online research group iResearch surveyed a group of 200 male 20-somethings for their thoughts on “Which services do you secretly wish people would stop providing?” Some of the results are pretty understandable, but some of them make you wonder if the guys surveyed just hate people in general!
Japan has a reputation for outstanding customer service, and as such you’ll usually find courtesy and pleasantness on both sides of retail transactions. As polite as clerks are, most shoppers are just as respectful towards the hard-working individuals who’re ringing their purchases up.
Still, not every customer is a joy to deal with, and one young women working at a convenience store thought she was encountering an extremely rude male customer who refused to be served by her. As it turns out, though, the man she’d mistaken for a chauvinist was simply following his own particular code of chivalry.
One of the many things we love about Japan is its amazing customer service, from intelligent packing to omnipresent station attendants who pop out of the walls to help you.
So we weren’t too surprised to hear that an airport in Japan has been judged to be the best airport in the world for baggage handling. And the details of the top-notch service that helped Kansai International Airport clinch the title are really quite impressive. For starters, the Osaka airport hasn’t lost a single item of luggage in over 20 years.
MOST POPULAR
Now
Injuries on stairs in Tokyo highlight an overlooked design flaw
Final version of Sanrio: Beginning of Kawaii exhibition opens in Tokyo[Photos]
Japan’s popular bead bonsai kit is as beautiful as it is gruelling to make
Wisteria season starts early with blooming of Japan’s Great Wisteria in its beautiful garden
What’s inside Japan’s super-rare, super-popular Nara bread?
Why is Yoshinoya called Yoshinoya?
Japanese schoolgirl talks foreigner out of suicide attempt on her way to class【Video】
Quick-thinking, compassionate Japanese cab driver prevents passenger suicide at dam
Do you remember giant robots? Full-scale Macross Valkyrie lands in Yokohama
Man in Tokyo slices own stomach with knife near one of the city’s busiest train stations
Weekly
- Wisteria season starts early with blooming of Japan’s Great Wisteria in its beautiful garden
Japan’s best conveyor belt sushi restaurant of seven years ago has now, finally, come to Tokyo
Mt. Fuji decorated with a 500,000-flower pink carpet is Japan’s ultimate spring view
Lawson convenience store at popular tourist site is one of the most unusual in Japan
Japanese trains in Sapporo might be better than those in Tokyo, thanks to one special feature
30 Pikachus want to share a Tokyo hotel room with you that has separate Grass, Water, Fire spaces
Japanese government wants overseas anime market to roughly triple in 10 years, but are they crazy?
Japan reportedly adding Japanese language skill requirement to most common foreigner work visa
Japanese bento shop sells croquettes for 13 cents, but are they any good?
Starbucks Japan releases FIVE new Frappuccinos in a day, and we try them all in 90 minutes
Monthly
- Japan reportedly adding Japanese language skill requirement to most common foreigner work visa
Pokémon and Ikea Japan cross over into each other’s worlds with collaboration events
Japan now has a special desk for people who work at home with a pet cat[Photos]- Wisteria season starts early with blooming of Japan’s Great Wisteria in its beautiful garden
- Japan’s best conveyor belt sushi restaurant of seven years ago has now, finally, come to Tokyo
Famous Tokyo cherry blossom spot installs view-blocking screens to fight overcrowding[Video]
Uniqlo announces new T-shirts for One Piece, Naruto and more for manga publisher’s 100th birthday
Starbucks Japan releases new My Fruit³ Frappuccino at only 34 stores around the country
Krispy Kreme releases Super Mario doughnuts in Japan for a limited time
Japanese onsen egg maker from 100-yen store Daiso needs to be on your shopping list
Yearly
Survey asks foreign tourists what bothered them in Japan, more than half gave same answer
Japan’s human washing machines will go on sale to general public, demos to be held in Tokyo
Starbucks Japan releases new drinkware and goods for Valentine’s Day
We deeply regret going into this tunnel on our walk in the mountains of Japan
Starbucks Japan releases new sakura goods and drinkware for cherry blossom season 2026
Studio Ghibli releases Kodama forest spirits from Princess Mononoke to light up your home
Japan’s newest Shinkansen has no seats…or passengers [Video]
Major Japanese hotel chain says reservations via overseas booking sites may not be valid
Put sesame oil in your coffee? Japanese maker says it’s the best way to start your day【Taste test】
No more using real katana for tourism activities, Japan’s National Police Agency says
RECOMMENDED STORIES
Why is Yoshinoya called Yoshinoya?
Japanese schoolgirl talks foreigner out of suicide attempt on her way to class【Video】
Quick-thinking, compassionate Japanese cab driver prevents passenger suicide at dam
Do you remember giant robots? Full-scale Macross Valkyrie lands in Yokohama
Man in Tokyo slices own stomach with knife near one of the city’s busiest train stations
On the day of the highest youth suicide rates in Japan, a letter to troubled teens
Kinotake Mother AI developed to study Japan’s divide between chocolate cookie snacks
Henkei Shoujo “Transforming Girls” is being called the “craziest anime in Japan” 【Videos】
Wear your love of anime on your stomach with Totoro Tummy hoodies and tees
Japanese YouTuber travels to “suicide forest” to personally stop suicide attempts, ignites debate
Suicide is the leading cause of death among young people in Japan, statistics show
Grooming industry experts say an increasing number of Japanese men are shaving their pubic hair
Japan’s suicides fall to lowest recorded number ever, but one demographic hits all-time high
-
