Cashier follows customer’s request to the letter but still gives him the last thing he expected.
customer service (Page 5)
Guidebooks love to say it’s because Japanese people think tipping is rude, but that’s not even close to the whole story.
Comparison video shot at Brazilian airport shows huge customer service gap.
Leaping into action and clearing Japan’s already high bar for customer service in an amazing way.
Family Mart relaxes customer service rules in recognition of clerks who aren’t native Japanese speakers, also allows dyed hair.
At Lawson convenience stores, they’ll hand you your coffee, and you’re gonna like it, dammit.
When you stop and think about it, putting pictures of cockroaches on a product for people who hate them is kind of a weird strategy.
Video game giant continues to be a customer service titan as it restores fan’s original model 3DS.
Shelf-stocking technique has some saying they’ll never shop at the branch, or even the chain, again.
Manners maketh the man. Unless he’s at a convenience store, according to some Japanese social media users as debate over manners erupts.
Seniors especially irked by the mechanical process, but most people agree it’s kind of pointless anyway.
Most Japanese machines adhere to the philosophy that traveling is not about the destination, but the journey.
Warmhearted hospitality plus unforgiving customers equals the world’s highest service standards.
Fast food location’s Smile Improvement training is keeping an extremely close eye on employee conduct.
Hardcore hospitality recalled in comical recreation.
MOST POPULAR
Today
Japanese ninja certification exam attracts 131 candidates from Japan and abroad
Japanese sweets brand creates new drinkable Cigare and we’re totally here for it
Studio Ghibli store Donguri Republic announces opening of first-ever store in America
“Phantom Egg Shop” opens in Japan, with a dozen rare Japanese varieties
Starbucks Japan releases new Frappuccino, tea and soda drinks for summer
Ginza Happo: One of Tokyo’s best all-you-can-eat seafood restaurants is an extreme buffet affair
Japanese merry-go-round has heartwarming backstory, is one of the best rides in Japan
Japanese sweets shop sells an ohagi so exquisite it sells out by noon
7-Eleven Japan vs Family Mart: Who has the biggest convenience store cookie?
We invent ice slurry somen to combat the extreme Japanese summer heat【SoraKitchen】
Weekly
- Japanese ninja certification exam attracts 131 candidates from Japan and abroad
- Studio Ghibli store Donguri Republic announces opening of first-ever store in America
- Japanese sweets shop sells an ohagi so exquisite it sells out by noon
Forget Tokyo go-karts – there’s a new way to sightsee on four wheels in Japan
7-Eleven Japan to start selling Vietnamese banh mi sandwiches this summer
Universal Studios Japan is giving Frieren anime fans the chance to make unforgettable memories.
New Japanese overnight train coming to connect Tokyo with Tohoku in sleep-travel style
Tokyo’s life-size Gundam is getting a new look before its end-of-summer removal- Starbucks Japan releases new Frappuccino, tea and soda drinks for summer
Starbucks Japan releases new limited-edition summer drinks…and a pastry for dunking
Monthly
- Japanese ninja certification exam attracts 131 candidates from Japan and abroad
- Studio Ghibli store Donguri Republic announces opening of first-ever store in America
- New Japanese overnight train coming to connect Tokyo with Tohoku in sleep-travel style
Uniqlo reveals third round of massive 100-year-anniversary manga T-shirts for Jump’s Shueisha
Even at twice regular Daiso price, this handy item is still great for summer travel in Japan
New official Ghibli anime food cookbook will teach you how to make Ponyo’s ramen and more- Japanese sweets shop sells an ohagi so exquisite it sells out by noon
- Forget Tokyo go-karts – there’s a new way to sightsee on four wheels in Japan
Japanese convenience store Lawson launches new “mini supermarket” chain, L Minimart
Japan’s real-world Pokémon hot spring’s first photos are here![Photos]
Yearly
Japan’s human washing machines will go on sale to general public, demos to be held in Tokyo
Starbucks Japan releases new drinkware and goods for Valentine’s Day
We deeply regret going into this tunnel on our walk in the mountains of Japan
Starbucks Japan releases new sakura goods and drinkware for cherry blossom season 2026
Japan’s newest Shinkansen has no seats…or passengers [Video]
Put sesame oil in your coffee? Japanese maker says it’s the best way to start your day【Taste test】
Japan reportedly adding Japanese language skill requirement to most common foreigner work visa
Japan’s 5.3 million beautiful Hitachi Nemophila flowers are now in full bloom[Photos]
Pokémon and Ikea Japan cross over into each other’s worlds with collaboration events
Wisteria season starts early with blooming of Japan’s Great Wisteria in its beautiful garden
RECOMMENDED STORIES
Ginza Happo: One of Tokyo’s best all-you-can-eat seafood restaurants is an extreme buffet affair
Japanese merry-go-round has heartwarming backstory, is one of the best rides in Japan
Japanese sweets shop sells an ohagi so exquisite it sells out by noon
7-Eleven Japan vs Family Mart: Who has the biggest convenience store cookie?
We invent ice slurry somen to combat the extreme Japanese summer heat【SoraKitchen】
7-Eleven Japan to start selling Vietnamese banh mi sandwiches this summer
Forget Tokyo go-karts – there’s a new way to sightsee on four wheels in Japan
Starbucks Japan releases new limited-edition summer drinks…and a pastry for dunking
Suspected Japanese ice cream cartel under investigation for price-fixing
Japanese bento shop touches hearts by selling super cheap boxed lunches for around a dollar
100-meter tall Hello Kitty artwork appearing on Japanese Ferris wheel, jumbo Pompompurin nearby
Harajuku Custom Icees come to help Tokyo’s Takeshita Street stay cute and cool this summer
Studio Ghibli adds new My Neighbour Totoro music box to its anime merchandise store in Japan
Scientific study from Japan proves ninja hand gestures sharpen the mind and reduce stress
-
