Beyond-kind lost and found corner still hopes it can find original owner.
customer service (Page 5)
Cashier follows customer’s request to the letter but still gives him the last thing he expected.
Guidebooks love to say it’s because Japanese people think tipping is rude, but that’s not even close to the whole story.
Comparison video shot at Brazilian airport shows huge customer service gap.
Leaping into action and clearing Japan’s already high bar for customer service in an amazing way.
Family Mart relaxes customer service rules in recognition of clerks who aren’t native Japanese speakers, also allows dyed hair.
At Lawson convenience stores, they’ll hand you your coffee, and you’re gonna like it, dammit.
When you stop and think about it, putting pictures of cockroaches on a product for people who hate them is kind of a weird strategy.
Video game giant continues to be a customer service titan as it restores fan’s original model 3DS.
Shelf-stocking technique has some saying they’ll never shop at the branch, or even the chain, again.
Manners maketh the man. Unless he’s at a convenience store, according to some Japanese social media users as debate over manners erupts.
Seniors especially irked by the mechanical process, but most people agree it’s kind of pointless anyway.
Most Japanese machines adhere to the philosophy that traveling is not about the destination, but the journey.
Warmhearted hospitality plus unforgiving customers equals the world’s highest service standards.
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