Ask someone to describe the Japanese people in ten words or fewer and more often than not ‘polite’ or ‘reserved’ will appear somewhere in the mix. Japan is known the world over as a safe, pleasant place to live where people are on the whole helpful and courteous; few people visit Japan and return home with tales of rude airport staff or inattentive waitresses.
When I first came to Japan, I had the pleasure of living for five years in a pretty little town in Fukushima Prefecture, surrounded by rice fields, rivers and some of the deepest greens I have ever seen. Of course, I experienced the warmth of locals’ hospitality and kindness first-hand, but it was only in when I moved south to Tokyo in 2011 that I came to understand the real meaning of the word manā (‘manner’), and began to appreciate how much more important it is in urban living.