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【Thursday Throwback】Best Japanese customer service

I am crazy about Calbee Lightly Salted Potato Chips. I find its balance of saltiness and crispy texture to be really addictive. Some of my friends are fans of other chip brands, but I have stuck to Calbee’s for quite a long time.

The other day, I was enjoying a bag of chips when I happened to feel something like a hair in my mouth. I spat it out and saw something that looked like a thread attached to a chip. There was little doubt that what I saw was an accidental artifact of the production process.

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A Japanese clothing store’s misadventure in Bangladesh: The importance of marketing research

Clothing stores which quickly and cheaply offer fashions based on the latest trends such as H&M and Zara have been enjoying a high level of popularity, especially in the last decade. Shops following this model known as “fast fashion” can also be found in Japan with its largest by far being Uniqlo.

Recently we ran an article speculating why Japanese companies are slow to take risks, but that’s not always the case. In the highly competitive and globalized world of fast fashion sometimes you have to make big moves. That’s just what Uniqlo did, and they moved right into Bangladesh, which has been deemed a “least developed country” by the UN.

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The last couple of years haven’t been particularly kind to Suzuki Motor Corporation. The company’s US division filed for bankruptcy in 2012, and the automaker announced that it would be halting sales of passenger cars in both America and Canada.

Suzuki still sells cars in its home market, but recent moves by Japanese politicians looking to scale back tax breaks for the compact cars the Shizuoka-based manufacturer specializes in have put it in a precarious position. As the man in the hot seat, Suzuki CEO Osamu Suzuki has come up with a bold and unorthodox plan: openly insult his customers.

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We pick up a new good luck charm at the Tori no Ichi Festival in Shinjuku

Japan’s urban and rural areas alike are dotted with temples and shrines, but there’s no practice of attending regular services at them. Instead, visitors primarily come to offer a few yen as a donation, say a quick prayer, and pick up one of the plethora of good luck charms and amulets sold there, many of which have specific purposes such as passing an important exam or finding a new love.

But every member of our team is already out of college, and so popular with the opposite sex that we’re starting to feel bad about not leaving any for the rest of the populace. Looking further down our to-do list, we noticed that “build mansion with supermodel grotto” was preceded by “achieve economic success,” so we decided to head to our local Shinto shrine for Tori no Ichi, Japan’s annual festival for buying good luck charms for success in business.

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Starbucks: More expensive in China than Japan or America, but why?

It’s safe to say that no one you see at Starbucks is there because they want to stretch their java-buying budget. With locations in more than 60 countries (and seemingly every branch in the Tokyo area at maximum capacity every day between 3 and 7 p.m., the Seattle-based chain must be doing something right, but sometimes it’s hard not to feel a bit surprised at the prices they charge.

But the next time you’re sitting in a Starbucks in Japan or America, pretending to sip from an empty mug because you’re not quite ready to disconnect from the free wi-fi but don’t feel like laying out the cash for another cup, consider yourself lucky. You’d be paying a lot more for your latte if you were at a Starbucks in China.

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Recently, a number of Japanese college students irked their universities when posts about their rule-skirting shenanigans showed up on everyone’s favorite social network for immortalizing bad decisions, Facebook.

But underage drinking is almost universally accepted in Japan, and colleges here lack the animal mascots that are prime kidnapping targets in American institutions of higher learning. Just what kind of shameful, inappropriate behavior had these kids been up to?

They’d been getting job offers from A-list companies.

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Still no arrests one year after Japan officially begins prosecuting Internet pirates

In the year since revisions to copyright law in Japan made illegal downloading a crime punishable with jail time and heavy fines, the music industry hasn’t experienced a significant increase in profits. In fact, police have yet to prosecute anyone for the crime! It kind of make you wonder if they know that Internet pirates don’t have peg-legs and eye patches…

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Just as in other countries, having a high-power, high-paying job such as doctor or banker will do a lot to expand a bachelor’s potential dating pool in Japan. Your profession is a reflection of, and at the same time an influence on, your values and identity. As in most countries, it’s inevitable that when first meeting someone, they’ll use your line of work as a shortcut to try to figure out how compatible you’ll be romantically. Success is always attractive, and there’s no quicker way to communicate it than through wealth.

But money isn’t everything, of course! Sometimes more important than number of yen in your bank account is how you earn them, as shown in a recent online survey that found nine occupations Japanese women find attractive in a potential boyfriend.

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Tokyo’s selection as the site of the 2020 Olympics seems to have put all of Japan in a good mood. Economic analysts wondered if this optimism would carry over into the investment world, and indeed a modest market-wide rally seems to be building.

One corporation caught up in the surge, however, saw its entire stock price increase wiped out in less than an hour, with some saying the fluctuation was caused by its name.

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Don’t piss away your money! Use Pee Trajectory Corrector!

As we reported in August, the city of Shenzhen, China enacted a pee-control policy in its public toilets. Anyone caught peeing outside of the appropriate receptacle can face fines up to 100 yuan (US$16).

But when life hands you urination regulations, the true entrepreneur makes sweet golden urination regulation-aiding merchandise! That’s just what two opportunists did with their Pee Trajectory Corrector. Look for them conveniently on sale outside of a public washroom in Shenzhen.

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Right now at the Pacifico Yokohama Convention Center, Japan’s largest video game developer conference, the CEDEC (Computer Entertainment Developer’s Conference) is in full swing. In order to gain a clear understanding of the type of people who make the industry what it is, the event’s organizers also conducted a survey that covers just about everything from marital status to time spent tied to a desk each day. The results give us a sneaky peek at the demographics and professional lives of the people who bring us the games we love, so we couldn’t help but share.

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Some Tokyo department stores are facing legal allegations of selling outrageously expensive items to customers who clearly have Alzheimer’s or other mental disabilities related to old age.

The story broke with a Yomiuri Shinbun article detailing a court case brought about by the brother of a woman diagnosed with Alzheimer’s. Despite the diagnosis and clear symptoms, she was nevertheless allowed to buy a wide variety of extravagant goods – often the same item multiple times – from a Tokyu department store.

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Changes are expected to be made to the Vietnamese constitution this October during sessions of the country’s National Assembly. The current constitution was ratified in 1992 as part of the doimoi political movement that relaxed many of the government’s economic controls, and was a major departure from its previous incarnation.

Although minor revisions were made to the constitution in 2001, far more extensive alterations are expected in the next round. Among the many points to be discussed is the possibility of altering the country’s official name.

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This US$21,000 future chair will increase productivity, bankrupt your company

We can see why this futuristic pod… chair… thing is called “The Emperor,” because there’s no way you wouldn’t feel like some powerful sci-fi movie villain hunting the rebels from your battle cruiser’s control station when sitting in it. But if you can actually keep your power fantasies from distracting you, this chair guarantees increased productivity and maximal office comfort.

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Despite being something that few in-house PR teams would ever hope for the general public to associate with their brand, following CEO Satoru Iwata’s announcement that his company would not be giving its usual presentation at next month’s Electronic Entertainment Expo (E3) in Los Angeles, the term “Galapagos syndrome” has been cropping up with alarming frequency online alongside Nintendo’s name.

The video game giant has long been known for its quirky sense of individuality and for forging paths into uncharted territories, but at a time when its flagship console is largely being ignored by consumers and both Microsoft and Sony are poised to flaunt new, technically far superior hardware at the upcoming trade fair, some are concerned that the house that made Mario is becoming something of a recluse.

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Put the power to control your presentations on the back of your finger with Kokuyoseki

Japanese office supply company Kokuyo S&T says that obsidian is believed to be a powerful stone which can protect against evil and calmy improve one’s focus and endurance.

This is why they named their newest device with the Japanese word for obsidian, Kokuyoseki. This little gadget slides onto your finger like a regular ring and lets you smoothly navigate your presentations without having to touch your computer.

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Keep your clothes looking sharp on the go with a Portable Trouser Press

It’s a problem all professionals have to face. You’re meeting a client out of town but after an extended period in your vehicle of choice, your collar’s flattened, pants are saggy, and your tie is crinkled making you look like some kind of hungover 1950s gumshoe.

I used to avoid losing valuable creases in my clothing by travelling naked. However, after my second suspended sentence I was thrilled when my parole officer recommended the Portable Trouser Press to me. It’s fantastic!

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With summer fast approaching and people shedding layers to stay cool, every businessman faces a decision of vast importance: what type of undershirt to wear beneath your white button-up.

Men, if you’ve never given this any thought before, consider this fair warning: A Nikka Spa! survey of 100 female office workers confirms that your choice of undershirt could have grave and far-reaching consequences and the wrong choice might even get you accused of sexual harassment.

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On May 1, market researcher Risk Monster released the results of its first ever “Companies the Japanese Can be Globally Proud Of” survey. Conducted February 25 to 27, the survey received valid responses from 1,000 men and women between the ages of 20 and 69. A total of 200 companies with annual sales of at least 250 billion yen and a minimum of 5,000 employees were targeted by the survey.

Coming in at number one was…
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Despite Japan’s famously strong work ethic, even offices here have some employees who coast through the day, oblivious to their more industrious coworkers who exasperatedly wonder how their paychecks remain so similar when their levels of dedication are anything but.

Economist Taiichi Kogure touches on some of these points in his latest work, The Mindset of People Who Will Always Have Low Salaries, which hit bookshelves in Japan last month. Inspired by the book, Livedoor News posted the following editorial analogy based on Kogure’s concepts, titled “Your Salary Isn’t Determined by Your Efforts or Value.” Read More

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