customer service (Page 4)

Terrible customer service, pretty decent arm strength.

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Do your kids believe in Santa? Japanese electronics shop wants to know for a very special reason

A simple Nintendo Switch purchase comes with a surprising question, and amazing customer service.

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Saitama senior arrested after calling telecom provider 24,000 times to complain

A one-week reign of touch-tone terror consisting of 411 calls led to the arrest.

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Japanese company officially bans employees from licking fingers when handling papers or money

Keep your saliva in your mouth, not on things other people are going to touch, taxi company says.

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HacoKara Karaoke Box: The best way to de-stress at the cinema in Japan

Mr Sato belts out a tune in the phone-booth style box and emerges like Superman.

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Japanese system engineer uses kitty power to keep angry customers from yelling at him

Ingenious idea turns system errors into something to look forward to.

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High-end karaoke chain invites anyone to come in for water and rest even if not a customer

Pasela’s gesture is simple but effective, and receiving lots of praise.

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Passenger moved by bus driver’s kindness writes letter to company and gets a heartfelt reply

Compassion and understanding really do make the world go round.

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Pair of visitors get called “jerks” online, but we’d have picked a harsher label.

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One of the year’s most touching stories gets a very special Christmas episode.

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Customer receives special treat with his package: edible packing!

When “DO NOT EAT” becomes just “EAT,” life is good.

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Why fix a problem in seconds when you can throw an extended hissy fit instead?

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Beyond-kind lost and found corner still hopes it can find original owner.

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Female fast food worker in Japan has awesome response to male customers who called her ugly

After being called a “four,” she decided to kill her enemies with kindness…and potatoes.

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Cashier follows customer’s request to the letter but still gives him the last thing he expected.

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Five important manners to remember when buying something at a Japanese convenience store

Frustrated clerk lists what shoppers should do in the land of stellar customer service.

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Five reasons there’s no tipping at restaurants in Japan

Guidebooks love to say it’s because Japanese people think tipping is rude, but that’s not even close to the whole story.

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Comparison video shot at Brazilian airport shows huge customer service gap.

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Crazy-athletic Japanese convenience store clerk may be employee of year, or Super Mario【Video】

Leaping into action and clearing Japan’s already high bar for customer service in an amazing way.

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Japan’s second-largest convenience store chain changes service policy for sake of foreign workers

Family Mart relaxes customer service rules in recognition of clerks who aren’t native Japanese speakers, also allows dyed hair.

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